Account Director

Are you an inspiring FM leader ready to take ownership of one of the most high-profile client portfolios in the UK

We’re seeking a dynamic Account Director to oversee a prestigious multi-site campus in Surrey. This is a standout opportunity for a strategic, commercially minded leader to shape service delivery, strengthen senior client relationships and drive continuous improvement across a complex Total FM environment.

If you thrive on challenge, enjoy influencing at the highest level, and want to make a meaningful impact across a major account, this role offers the perfect platform.

As Account Director, you’ll be the driving force behind a full suite of FM services, covering:

• Hard & Technical Services
• Soft FM
• Security
• Catering
• Project Delivery
• Workplace Experience

You’ll lead a high-performing team, manage end‑to‑end operational delivery, and play a pivotal role in shaping long-term strategic direction. Your leadership will ensure exceptional service, robust compliance, commercial growth, and an outstanding workplace experience for thousands of users.

• Champion a culture of excellence, ensuring all contractual KPIs, SLAs, and quality standards are consistently achieved
• Build, nurture, and elevate senior-level client relationships, acting as the trusted partner for all operational and strategic matters
• Lead and motivate multidisciplinary teams, driving performance, development, and succession planning
• Oversee all technical and statutory compliance across a complex, high-risk estate
• Ensure effective management of suppliers and subcontractors, optimising value, quality, and delivery
• Drive commercial outcomes, including P&L ownership, cost efficiencies, and long-term growth opportunities
• Implement forward-thinking initiatives that enhance service delivery, innovation, and customer experience

• Strong leadership experience within Total FM or Technical FM environments
• Expertise in managing M&E and critical infrastructure across complex estates
• Excellent knowledge of health & safety legislation, compliance frameworks, and safe systems of work
• Ability to create and embed best-in-class SOPs and EOPs for high‑risk or technical environments
• Proven track record in developing high-performance FM and engineering teams
• Confident communicator with the presence to influence senior stakeholders and provide expert guidance
• Experience delivering large-scale capital or infrastructure projects on time and on budget
• Commercially astute with a passion for improving service, driving value and strengthening partnerships