Business manager

Emmett Carr GP Surgery is providing an exciting opportunity for an experienced, enthusiastic and highly motivated Practice Manager to join our friendly Practice team. We are looking for a proactive, conscientious Practice Manager who have the essential experience in HR, Finance ,day to day operational management ,excellent communication and leadership skills.

1. Ensure the practice is compliant with any NHS, Information governance, CQC, or health related requirements

2. Recommend improvements to how we could work more efficiently and review administration systems so there are established efficient ways of working.

3. Ensure staff are trained to provide cover for all the administrative functions and patient queries so we have a multi-skilled flexible team.

4. Communicate with all staff and keep them up to date. Motivating and managing staff on a day to day basis.

5. Responsible for communications with patients including complaints handling, website, online patient access, patient newsletters.

6. Support the practice team with new projects and developments and practice administration.

7. Ensure the practice maximises patient healthcare so we achieve maximum QOF achievement.

8. Be responsible and develop processes to aid with recruitment and HR functions.

9. Review and maintain up to date policies and practice administration such as practice policies, Team Net, Hr requirements, etc.

10. Support the admin staff who organise staff rotas and coordinate holiday requests to ensure there is adequate cover at all times.

11. Ensure the work environment is kept clean, tidy and well organised, paying due attention to health and safety.

12. Work closely with the Partners and provide support as and when required.

Emmett Carr Surgery is a stable, well established GP partnership in North Derbyshire to the South East of Sheffield. The practice has an established, friendly and supportive team of dedicated professional staff who put patient care at the forefront of our daily activities. We are located on two sites at Renishaw and Eckington with most admin duties carried our at Renishaw which is our main site.

There are two GP partners and two experienced salaried GP's. We have an experienced Nurse and two HCA's in our clinical team. The practice is further supported by various other clinical staff who work within our Network. We also provide some extended access hours from Renishaw. We are part of the North Hardwick and Bolsover Primary care Network and have an excellent relationship with our neighbouring practices.

Strategic Management & Planning

• Remain updated on local and national priorities and contractual and regulatory changes.
• Make recommendations based on the identified threats and opportunities and implement agreed action plans.
• Contribute to the development of the practices strategy by formulating, communicating, and delivering the practices objectives.
• Monitor and evaluate the practices performance against agreed key performance indicators and key lines of enquiry.
• Accountable for the practices income and expenditure so it remains within budget.
• Maximise income via quality schemes and reduce operating costs where possible.
• Participate and provide commentary at monthly and annual budget meetings.
• Work cooperatively with partners to ensure there are plans in place to achieve quality performance income targets and that additional resource available to the practices are accessible and fully utilised.

Leadership and people management

• Organise the practices workforce to ensure roles and responsibilities are clear and that work is completed effectively and efficiently to ensure deadlines are met.
• Ensure all important tasks are adequately resourced and supervised.
• Ensure there are adequate employee engagement and support processes in place e.g., documented one to ones, exit interviews, return to work interviews and annual appraisals for both non-clinical and clinical staff.
• Ensure the relevant risk assessments are in place and the relevant audits completed. e.g., Health & Safety, Fire, Staff, Stress, Pregnancy, and IPC.
• Act as a senior leader within the practices.
• Manage conflict and…