Shop Support Manager

At Blue Cross, our charity shops do more than raise funds; they change lives. Every sale helps care for sick, injured and homeless pets across the UK. We're looking for an energetic and people-focused Shop Support Manager who can help our retail teams thrive, grow our impact and ensure every Blue Cross shop is a place that reflects our compassion and community spirit.

This is a hands‑on, varied role where no two days are the same. You'll support shop teams across your area to reach their full potential by helping open new stores, lead refurbishments and boost the performance of shops that need a little extra love. You'll be a coach, a mentor and sometimes a stand‑in manager guiding teams, supporting volunteers and keeping everything running smoothly when your Area Manager is away.

You'll travel regularly between sites (≈10,000 business miles per year), supported by a hybrid automatic company vehicle in line with our environmental strategy. The role will involve extensive travel across the Midlands and, in the case of new stores, you may be required to stay overnight away from home for up to a week at a time, which could be anywhere in England.

You’ll be a natural motivator who loves helping others succeed. You're flexible, positive and happy to travel – whether to lend a hand, open a shop or celebrate a success.

• Proven retail experience, ideally with supervisory or mentoring responsibilities.
• Confidence delivering training, coaching, and guidance to others.
• A track record of achieving sales and profit targets through great teamwork and smart decisions.
• Strong organisational and project management skills, especially around openings or refurbishments.
• Excellent communication and people skills – you build rapport and motivate others with ease.
• IT literacy and comfort using retail systems.
• A full UK driving licence and willingness to travel regularly.

• Full‑time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)
• Programmes for physical and mental wellbeing support
• Free access to GP via Met Life – 24/7 GP services, private prescriptions and more for you and your family
• Health cash plan
• Unlimited access to an employee assistance programme
• Pension scheme with enhanced employer contribution
• Professional fees paid with Continuing Professional Development and personal development support.
• Life assurance
• 20% discount on Pet Plan pet insurance
• Enhanced family friendly policies
• Recognition scheme
• Annual volunteer days
• Charity worker discounts across a variety of retailers