Project Manager, Operations Manager, Program ​/ Project Manager

Job Description

We’re looking for an experienced and customer-focused Project Manager to lead the delivery of complex, high-value projects from the moment a sale is secured through to successful deployment and handover to support.

In this highly visible role, you’ll be the customer’s primary point of contact and trusted advisor, shaping an outstanding end-to-end experience. You’ll bring clarity, confidence and structure to every stage of the journey, ensuring projects are delivered on time, to scope and to the high standards our customers and Synectics expect.

Working in close partnership with our Sales and Systems Engineering teams, you’ll coordinate resources, manage expectations and balance scope, schedule and quality. Your ability to communicate clearly, anticipate challenges and drive delivery will be key to turning customer requirements into successful, real-world outcomes.

If you thrive on ownership, enjoy building strong customer relationships and take pride in delivering projects that make a real impact, this role offers the opportunity to do exactly that.

Duties and Responsibilities

Principal Accountabilities

• Manage complex projects from early stages of the sales cycle through to successful delivery, ensuring alignment with customer expectations.
• Serve as the main point of contact from order confirmation, maintaining strong communication and trust throughout the project lifecycle.
• Understand and validate both customer needs and technical requirements, guaranteeing they are met at every stage of the project.
• Communicate customer requirements effectively to the Operations department to ensure accurate solution build and adherence to agreed specifications.
• Organise and lead Factory Acceptance Tests (FAT) both in-house and onsite, delivering a positive and professional customer experience.
• Attend customer site meetings and supervise project deployment to ensure smooth implementation and issue resolution.
• Work closely with the Sales team to confirm that complex proposals are accurate, feasible and aligned with delivery capabilities.
• Work closely with other parts of the Operations department to understand project lead times and effectively communicate this information to the customer.
• Schedule regular touchpoints via calls, emails and face-to-face meetings to keep customers informed and engaged.
• Understand your customer’s vision and roadmap, identifying opportunities for use cases, integrations and program expansion. Feed this back into the agile development process to promote roadmap alignment with key accounts.
• Agree, record and communicate project milestones, supporting the development of formal processes and relevant documentation.

Key Skills and Requirements

Key Personal Attributes

• Human:
  Able to build strong relationships and communicate effectively on a personal level with diverse stakeholders.
• Honourable:
  Manages customer expectations honestly, develops trust and consistently delivers on commitments.
• Customer Driven:
  Empathises with internal and external customers to ensure expectations are managed and achieved.
• Enterprising:
  Naturally curious, eager to understand customer challenges and develop solutions that maximise satisfaction and business value.
• Demonstrates strong planning, organisation and execution capabilities across complex projects.
• Skilled in written, verbal and active listening, adapting style to suit different audiences with confidence.
• Brings intellectual curiosity and a proactive approach to resolving challenges.
• Comfortable managing multiple priorities while maintaining focus on key deliverables.
• Driven, flexible and able to adapt to changing circumstances with a positive attitude.
• Excellent planning and time management skills to ensure smooth project delivery.
• Combines technical understanding with strong interpersonal capabilities.
• An open, honest team player who values shared success.
• Upholds organisational values and demonstrates integrity in all interactions.
• Maintains a short- and long-term perspective to align projects with business objectives.

Qualifications and Experience

Experience

• Demonstrable project management experience, ideally within the security, surveillance or IP video…