Head of Support Team; Yorks & Humber

Join us as The Head of Support Team, where you will be heading up the support team in Leeds and South Yorkshire & Humber area. You will identify, anticipate & satisfy client & colleague support needs profitably across the 5

Cs within their defined geographical area. Collaborating with area Business banking or Corporate banking stakeholders to support their teams across markets to achieve & exceed their business plans. Responsibility for the direct leadership, performance, coaching & development of Associate Bankers whilst optimising the Associate Bankers (AB) roles and responsibilities. This role exists in Barclays UK (BUK) and Corporate & International (C&I).

To be successful in this role you will have:

• Experience in building and maintaining high performing teams delivering results via empowering and motivating others.
• Strong internal network & stakeholder management
• Experience in implementing, managing and communicating change
• Experience in influencing and strong stakeholder management

Desirable skills include:

• Planning & organising
• Stakeholder Management and Building Relationships
• Driving Continuous Improvement & Innovation
• Change Management
• Leading and Developing others

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

This role can be based in Carver Street, Sheffield or Park Row, Leeds.

To direct leadership, performance, coaching & development of Associate Bankers whilst optimising the Associate Bankers (AB) roles and responsibilities.

• Training, development & communication to ensure up to date understanding of new and existing client solutions & processes, contributing to the flow of client solutions through t..
• Resource requirements in line with the national vision and enabling a high-performance environment demonstrating flexibility and consistency for colleagues utilising the performance development framework.
• Collaboration with stakeholders to support ABs in their fulfilment of Credit requirements including pricing to achieve great customer outcomes.
• Enables Barclays to make a positive impact on the environment and the communities we serve by supporting the delivery of outcomes that build long term relationships and enhance our reputation.
• Follow, improve and strengthen controls wherever possible, working collaboratively across teams to proactively identify and manage risks, including when risks change, or escalation is required.
• Implementation of best-in‑class service culture to enhance great customer outcomes. Develops and maintains an active stakeholder map ensuring productive cross sector relationships across Barclays.

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
• Consult on complex issues; providing advice to People Leaders to support the resolution of…