Senior HR Continuous Improvement Manager

HR Continuous Improvement Manager FTC (24 months)

CMS UK, Sheffield, England, United Kingdom

Fantastic opportunity to join CMS as an HR Process Improvement Manager.

The HR Process Improvement Manager plays a critical role within CMS, serving as the linchpin between business strategy and operational execution. This individual is entrusted with optimising end‑to‑end performance management processes, ensuring that business objectives are not only met but exceeded through effective planning, monitoring, and continuous improvement initiatives. The role requires an analytical and proactive individual, capable of guiding cross‑functional teams, driving process efficiency, and fostering a culture of excellence in operations.

In this role, you can expect to get involved in a variety of work including:

• Design, implementation and continuous refinement of performance management processes and frameworks across the organisation.
• Working with the HR Reporting team to create and monitor performance reports.
• Developing and maintaining key performance indicators (KPIs) and metrics dashboards to track team and organisational performance.
• Serving as the primary point of contact for process‑related matters between operational teams, leadership, and external partners.
• Championing a culture of continuous improvement, encouraging innovation and adaptability among teams.
• Supporting the implementation of Workday Performance to support process automation and data analytics.
• Working with the Workday programme team specialist to ensure system updates are managed and coordinated effectively.
• Championing the use of digital platforms and data‑driven decision‑making across the organisation.

We will invest in your ongoing training and development to support your professional goals and help you to thrive in your role from day one. Our opportunities are open to all suitably qualified applicants, so to be considered for this role, you must meet the following skills and experience:

• Strong track record in operations management, performance improvement, or a similar role within a complex organisation.
• Proven experience of leading process optimisation initiatives and managing cross‑functional teams.
• Strong analytical skills, with proficiency in process mapping, data analysis, and performance measurement tools.
• Excellent communication, presentation, and stakeholder management skills.
• Demonstrated ability to influence and drive results across multiple levels of the organisation.
• Knowledge of compliance, governance, and quality assurance practices relevant to operational processes.
• Familiarity with process automation, workflow management, and digital transformation technologies.

• Competitive basic salary (reviewed annually)
• Flexible, hybrid working policy
• Generous bonus scheme
• Up to 25 days holiday (rising to 28 days with service)
• Holiday exchange scheme
• Private medical insurance
• Enhanced parental leave
• Reasonable adjustments and accommodation for disabled talent in accordance with the Equality Act 2010.

For more information regarding our range of benefits, please visit our Rewards & Benefits page on our website.