Scheduling Support Analyst

Scheduling Support Analyst

Department: YUS - 1010 - Operations Support

Employment Type: Permanent - Full Time

Location: Leicester

Reporting To: Scheduling Delivery Lead

Compensation: £26,000 - £27,000 / year

Reports to: Scheduling Delivery Lead

Location: Leicester

Working hours: 37.5 hours per week Monday-Friday between 8am and 6pm on a rotation basis

Salary: £26,000 - £27,000

Yü Smart is a Metering Equipment Manager within the Energy Sector delivering smart meter installation services.

The Scheduling Support Analyst is responsible for ensuring the effective and efficient planning of field-based activity across smart meter installations, DRVs, and warrants, using our Workforce Management tool Field Force. The role combines advance scheduling, issue resolution, stakeholder engagement, and root cause analysis to ensure jobs are planned accurately, engineers are fully utilised, and field appointments are delivered as expected.

Passionate and motivated people are the power behind our growth so we’re looking to expand our team and you could be part of our success story.

Here’s a taste of what you’ll be doing:

• Manage and optimise daily and weekly engineer schedules using Field Force software (Salesforce FSL).
• Analyse scheduling exceptions and act swifty to resolve blockers (e.g. access issues, technical flags, route constraints).
• Take ownership and accountability of failed or at-risk appointments, engaging the correct internal/external stakeholders to drive resolution (e.g. locksmiths, DNO,).
• Liaise with suppliers, customer service, DNO, and field management to enable successful planning and execution.
• Plan and allocate off-service time including sickness, holiday, training, and meeting requirements.
• Support pre-booking requirements including long ladder access, permits, presurveys, and complex job types.
• Monitor Fieldforce dashboards and performance reports to ensure plan to actual alignment.
• Log, track, and follow up on scheduling errors or rework drivers to support continuous improvement.
• Analyse scheduling trends to improve efficiency and service delivery.
• Provide Intra Day support when necessary.
• Provide customer support for rearranged appointments as required.
• Take full ownership of and optimise the scheduling of Transients engineers.
• Proactively communicate with engineers and stakeholders to manage changes and updates.
• Maintain accurate records in the relevant systems and ensure data integrity.
• Escalate resourcing issues and propose solutions to maintain service levels.

If you have what it takes you could be just what we’re looking for…

The role is ideal for someone who thrives on problem-solving, can analyse scheduling patterns, resolve complex blockers, and proactively collaborate with suppliers, engineers, and stakeholders to remove obstacles to success.

• Strong background in scheduling, operations support, or workforce coordination
• Proficiency in scheduling and workforce management tools (e.g. Salesforce FSL)
• Strong data entry and system accuracy capabilities
• High level of attention to detail and process quality
• Confident communicator able to collaborate with planners, engineers, and external stakeholders.
• Analytical mindset with the ability to spot inefficiencies, trends, or root cause.
• Able to work at pace, independently troubleshoot, and manage competing priorities.
• Comfortable working with data dashboards and extracting information to drive action.
• Strong planning and organisational skills
• Conflict Handling Skills
• Negotiation Skills
• Report writing skills.
• Be friendly and willing to join a like-minded team to create a culture of business and personal development.
• Offer excellent service and have a friendly, approachable manner at all times.
• Being a collaborator who is willing to go the extra mile for their colleagues and business.
• Effective communication skills – you are at ease building rapport and listening to customers.
• A confident attitude with the ability to convert a rejection into a positive outcome.

Relevant Qualifications /

Experience:

• Excellent communication skills, both written and verbal.
• Scheduling/workforce management experience
• Exceptional organisational skills particularly in…