Client Compliance Lead

Bellrock is the trusted challenger in UK property services. Driven by insights, powered by technology, and delivered by talented people, we are redefining how real estate is managed.

Since 2003, our people‑first and technology‑led approach has helped organisations across the UK transform their estates into high-performance, sustainable environments. Through our integrated service model—spanning Technologies, Consulting, Critical Engineering & Jordon, and Intelligent Asset Care—we deliver compliance, quality, and operational excellence while reducing cost and carbon impact.

Our award-winning Concerto IWMS platform, together with mobile solutions from Mobiess and energy analytics from InMetriks, enables smart, data-led estate management at scale.

The Compliance Lead (Client) ensures all contractual and statutory compliance requirements are delivered to the highest standard across assigned client portfolios. The role provides assurance through effective monitoring, analysis and reporting of compliance data, while driving collaboration across operational teams to enhance service delivery and governance. It is a key link between internal operations, technical functions and client stakeholders — ensuring accuracy, transparency and continual improvement in compliance performance.

We believe every role is essential to providing that peace of mind for our customers - whatever part of the business you’re in. Because every role plays a part in driving us further. And everyone can be the change. That’s how deliver value for our customers, and building systems that lead the way

And as a Client Compliance Lead with Bellrock, you’ll do it by…

The Compliance Lead (Client) is responsible for ensuring all client-facing compliance obligations are delivered accurately, consistently and in line with statutory and contractual requirements. Working closely with Account Managers, Operations Directors and the Group Compliance function, this role provides assurance that all compliance activities are completed, evidenced and reported effectively.

The role acts as the bridge between operational delivery and client assurance — analysing performance data, validating certification, supporting remediation and driving continuous improvement. The Compliance Lead is pivotal in maintaining compliance visibility, accuracy and governance across assigned client portfolios, while supporting the performance and coordination of the compliance team.

• Lead the end-to-end management of compliance performance for assigned client contracts.
• Monitor overdue and unassigned PPMs, ensuring prompt escalation and resolution.
• Verify that all statutory and non‑statutory work is completed on time, to standard and evidenced correctly.
• Conduct regular client audit tracker reviews to ensure all compliance actions, certifications and remedials are monitored through to closure.
• Review failed orders in collaboration with the IAC office, ensuring prompt corrective action and accurate status updates.
• Manage the upload of certificates to client portals, ensuring documentation is accurate, complete and within SLA time frames.
• Report on engineering issues and technical non‑compliance, working with the Technical Compliance Lead and Account Managers to ensure resolution.
• Ensure remedial actions are identified, assigned and tracked through to completion.
• Provide assurance to the Group Compliance Director and Account Directors that all client accounts meet regulatory and audit standards.

• Act as the lead point of contact for client compliance meetings and governance reviews.
• Produce accurate and timely compliance reports, dashboards and commentary for internal and client stakeholders.
• Review and present compliance performance data, including risk summaries and improvement plans, to Account Managers and clients.
• Support KPI mitigations, ensuring clear evidence and narrative are maintained for underperforming areas.
• Coordinate with Operations and Compliance teams to ensure consistency in performance reporting and commentary.

• Oversee data quality and accuracy within the CAFM system…