IT Service Desk Analyst
Job in
Sheffield, South Yorkshire, S5, England, UK
Listed on 2026-03-01
Listing for:
Solutions Engineering Recruitment
Full Time
position Listed on 2026-03-01
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
IT Service Desk Analyst - Salisbury - £35,000 - Great Opportunity!
Salary: £30,000 - £35,000 (DOE)
Location: Salisbury
We’re hiring an IT Service Desk Analyst to join a well-established organisation in Salisbury. You’ll provide 1st line (and some 2nd line) support to internal users, troubleshooting hardware, software and Microsoft environment issues while delivering excellent customer service.
What you’ll be doing :- Providing 1st line support via phone, email, remote & face‑to‑face
- Troubleshooting Windows, Microsoft 365, Entra, Intune & Active Directory
- Managing and prioritising tickets in the service desk system
- Escalating complex issues where required
- Supporting user training and maintaining documentation
- 4+ years’ experience in IT Service Desk / Technical Support
- Strong Microsoft environment knowledge
- Solid troubleshooting skills across desktop & basic networking
- Calm, professional and customer‑focused approach
Solar Winds, Team Viewer, IRIS/Sage or similar business systems experience.
The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to
SER-IN
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