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IT Service Desk Analyst

Job in Sheffield, South Yorkshire, S5, England, UK
Listing for: Solutions Engineering Recruitment
Full Time position
Listed on 2026-03-01
Job specializations:
  • IT/Tech
    HelpDesk/Support, IT Support, Technical Support, Systems Administrator
Salary/Wage Range or Industry Benchmark: 30000 - 35000 GBP Yearly GBP 30000.00 35000.00 YEAR
Job Description & How to Apply Below

IT Service Desk Analyst - Salisbury - £35,000 - Great Opportunity!

Salary: £30,000 - £35,000 (DOE)

Location: Salisbury

We’re hiring an IT Service Desk Analyst to join a well-established organisation in Salisbury. You’ll provide 1st line (and some 2nd line) support to internal users, troubleshooting hardware, software and Microsoft environment issues while delivering excellent customer service.

What you’ll be doing :
  • Providing 1st line support via phone, email, remote & face‑to‑face
  • Troubleshooting Windows, Microsoft 365, Entra, Intune & Active Directory
  • Managing and prioritising tickets in the service desk system
  • Escalating complex issues where required
  • Supporting user training and maintaining documentation
What we’re looking for:
  • 4+ years’ experience in IT Service Desk / Technical Support
  • Strong Microsoft environment knowledge
  • Solid troubleshooting skills across desktop & basic networking
  • Calm, professional and customer‑focused approach
Desirable:

Solar Winds, Team Viewer, IRIS/Sage or similar business systems experience.

The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to

SER-IN

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