Technical Support Advisor

Technical Support Advisor
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* Job Title:

** Technical Support Advisor   
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* Location:

** Chandlers Ford    
** Salary:**£26,208including a discretionary bonus   
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* Hours:

** Monday-Friday 8am-5pmEstablished in 2003, Utilita Energy was founded with a simple mission: to transform how people experience energy by placing customers at the heart of every decision.

We set out to challenge the Big Six by creating a fairer, more flexible approach that empowers customers to feel informed, in control, and confident about their energy usage and costs.

By revolutionising the way customers can use prepayment as their preferred payment method, smart meters have become essential in delivering greater visibility and control over their energy consumption.

We have an exciting opportunity to join our Operations team, where you’ll support internal teams and our customers with any questions or issues they have with their smart meter.

If you're someone who thrives on understanding processes, solving problems, and making a real difference to customers, we’d love to hear from you.

As a Technical Support Advisor, you will be reviewing data, identifying anomalies, and proactively resolving issues before they affect our customers.

You will be a point of escalation to our contact centre teams to resolve a range of technical issues. This will include both inbound and outbound calls to customers to help troubleshoot and resolve issues.

You will be naturally inquisitive with strong communication skills, which will allow you to assess a situation and be able to communicate a solution to both internal teams and customers.

To be successful in thisroleyou will be required to pass an enhanced security vetting process.
** The Important Things!
** Join a company that truly invests in you. Enjoy a structured bonus scheme, clearcareerand development opportunities. Recharge with
25 days’ leave, plus bank holidays,accessprivate healthcare, mental wellbeing support, and 24/7 GP and counselling services. Win tickets to top events through the Utilita Arenas, enjoy exclusive discounts, and giveback witha paid volunteering day. Plus, benefit from a generous pension contribution.

We’remore than a workplace;we’rea place to thrive.
** The Luxion Group comprises ofthe following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd,Procode Technology Ltd and Canary Care Global Ltd.**#LI-TW1 #LI-Hybrid As the first energy company to install a smart meter, we’ve helped millions to save £££s on their energy. With personalised energy saving advice, top-notch customer service and our award-winning app, My Utilita, it’s no reason we’re the UK’s #1 PAYG energy supplier.

But smart tech isn’t what got us to where we are – that’s down to great people. Our core values drive our innovation to keep us ahead of the curve and pass down the benefits to our customers. We’re always looking for people who share our vision of Smart, Fair and Sustainability.
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