Business Solutions Director | Legal Operations

An exciting opportunity has arisen for a Business Solutions Director to lead the transformation of legal operations across a progressive UK law firm.

This senior leadership role will define and deliver the firmwide Business Solutions strategy, driving continuous improvement in systems, processes and ways of working. Working closely with the COO, Business Services Directors and Divisional Leads, you will optimise operations, unlock value through technology and digital transformation (including AI), and enhance service delivery across legal and support teams.

You will champion innovation, promote adoption of legal technology, and ensure the firm leverages knowledge systems and emerging tools to meet its strategic and growth objectives. The role also has oversight of Knowledge Management systems, supplier relationships and budget, ensuring value for money and an excellent user experience.

• Leading the firm’s Business Solutions and innovation strategy
• Delivering large-scale change and continuous improvement initiatives
• Driving adoption of legal tech, AI and digital transformation projects
• Overseeing Knowledge Management systems and governance
• Managing Business Analysts and collaborating with IT, Training and senior stakeholders
• Reporting to Executive leadership, tracking KPIs and ensuring strategic alignment

• Proven experience delivering significant change within a law firm or professional services environment
• Strong understanding of legal service delivery and legal technology
• Experience operating at Director level, with commercial awareness
• Demonstrable success in leading firmwide transformation programmes
• Excellent stakeholder engagement, leadership and communication skills
• Strategic thinker with a passion for innovation and continuous improvement

This is a key leadership role offering the opportunity to shape how a modern law firm works, innovate at scale, and deliver meaningful impact across the business.

For a confidential discussion or to apply, please contact Rob at TSR Legal in total confidence on /