TechOps Engineer

Tech Ops Engineer - must be in a commutable distance of either London, Birmingham, Manchester, Leeds or Edinburgh. The role is mostly remote, with occasional trips to the office for team days.

AND Digital are a tech company focused on accelerating digital delivery and dedicated to closing the digital skills gap. We’ve been helping organisations build better digital products and stronger digital teams since 2014.

We believe our work should always make a remarkable impact for our clients. We do this through our regional offices (or ‘Clubs’) building strong relationships with our partners, so that they are always prioritised by a team within close proximity.

This unique model has driven success for our clients and ourselves, evidenced by our remarkable organic growth since 2014. Today we number more than 1,300 people with Clubs all over the UK, Europe and the USA with plans for global expansion in the next couple of years.

Join us - and help us fulfil our mission to close the world’s digital skills gap.

We are looking for a seasoned Tech Ops Engineer with at least 4 years of experience to join our team.

In this role, you'll work in our cloud-first environment, empowering our global workforce on Macs and Chromebooks to be secure, compliant, and highly productive. You will help drive key technical projects, build automations to make everyone's life easier, and play a vital role in ensuring we are always prepared for audits and certifications like ISO:27001.

• Platform Management:
  Act as an administrator for Key Systems such as Okta (Identity Management) and Google Workspace (collaboration suite) as well as a larger platform of tools and services.
• Identity & Access:
  Okta lifecycle management (provisioning/deprovisioning), MFA enforcement, and SSO integrations for all enterprise applications.
• Endpoint Engineering:
  Manage a diverse fleet using MDM solutions (e.g., Jamf, Kandji, or Google Endpoint) ensuring and maintaining zero-touch deployment.
• Security & Compliance:
  Work alongside security teams in Endpoint investigations and enhancing security tools and features.
• Collaboration Tooling:
  Experience administrating collaboration platforms (e.g. Slack, Teams), including app integrations, workflow builders.
• Patch Management:
  Monitor new and emerging vulnerabilities to tech stack, testing and implementing patches inline with policy.

• Experience:
  
  4+ years in a Tech Ops, Systems Admin, or IT Support role in a high-growth environment.
• OS Expertise:
  Technical knowledge of Apple macOS knowledge of Chrome
  
  OS and Windows beneficial (hardware and software lifecycle).
• The Core:
  Knowledge of key IT systems and platforms such as Okta, Slack, Google Workspace, and Microsoft 365.
• Security Mindset:
  Hands-on experience with Mobile Device Management (MDM) and Anti-Malware/EDR
• Service Standards:
  Strong understanding of the ITIL (or related frameworks) for IT Service Management (Certification is a plus).

• Scripting skills (Bash, Python, or Apps Script) to automate repetitive tasks.
• Experience managing Zoom Rooms or modern AV hardware.
• Experience with SD-WAN technologies (Merkai, Aruba etc.)
• Experience using Jira/Confluence/Atlassian
• Experience with AI tooling. Gemini, Claude, Co-Pilot etc
• Understanding of Cloud Infrastructure Services such as AWS, GCP, Azure

We have three core values: wonder, share, and delight. These values inform how we work with clients, and our culture: what it feels like to work for AND. We believe collaboration, ambition, curiosity and fun can drive innovation by creating a better environment for problem-solving.

By joining AND, we’ll provide:

• Opportunities to work on projects with big clients and produce meaningful work that makes a genuine difference to people’s lives.
• A “Blended Working” model, meaning you will be able to work in a range of locations from; your home, in your clubhouse, on a client, as well as just a change of scenery.
• The benefits of having a small company feel through being part of an autonomous Club, while being able to take in the benefits of a larger organisation.
• A dedicated…