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IT Consultant IT Project Manager

Service Excellence Manager: SLA, CSI & NPS Lead

Job in Sheffield, South Yorkshire, S5, England, UK
Listing for: AllPoints Fibre Networks
Full Time position
Listed on 2026-02-18
Job specializations:
  • IT/Tech
    IT Consultant, IT Project Manager
Salary/Wage Range or Industry Benchmark: 80000 - 100000 GBP Yearly GBP 80000.00 100000.00 YEAR
Job Description & How to Apply Below
A leading fibre connectivity provider in the United Kingdom is seeking a Service Manager to manage service partnerships, ensuring service is delivered to agreed levels. Responsibilities include owning Service Level Management, driving continuous service improvement, and representing customer interests. Ideal candidates have strong communication skills, commercial awareness, and knowledge of customer/supplier management with ITIL certification. The role comes with extensive benefits including private medical insurance, generous leave allowance, and a commitment to diversity and inclusion.
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