Help Desk Engineer

Westminster School are looking for a Helpdesk Engineer for a 12 month fixed-term contract, to work Mondays to Fridays on a rota basis.

The Helpdesk Engineer will provide timely and effective technical support, troubleshooting hardware and software issues to guarantee a positive user experience. The role is pupil and staff facing and will involve logging and tracking incidents and service requests. Regular system maintenance will be carried out, with collaboration from other team members to resolve complex issues.

• Provide timely and effective technical support to pupils and staff, troubleshooting hardware and software issues to ensure a positive user experience.
• Log and track incidents and service requests in the helpdesk system; follow up to ensure issues are resolved.
• Perform regular system maintenance and contribute to resolving complex issues in collaboration with the IT team.

• In-depth technical knowledge of IT and strong communication and organisational skills.
• Experience with helpdesk ticketing systems.
• Basic networking knowledge.
• Ability to work under pressure and support pupils and colleagues in a calm, efficient manner.

Westminster Under School is committed to safeguarding and promoting the welfare of children. Applicants must be willing to undergo child protection screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service.

Notes
: CVs sent without an online application form will not be accepted.