Microsoft_MCopilot SME

Position: Microsoft_M365 Copilot SME
Job Title:

Copilot SME

Location:

Sheffield/Hybrid (3 days per week on site)

Contract:

12 months

Rate: £558 per day inside ir35

Role

Description:

Provide 3rd / 4th Line Operational Support for M365 Copilot across HSBC's tenant. Providing incident response via complex troubleshooting, policy/configuration changes and mass deployments throughout the organisation.

Key Responsibilities:

Incident & Problem Management:
Triage and resolve complex M365 escalations / Multi User Incidents (usage, access errors, unexpected results).
Root cause analysis across M365 Admin Centre, Entra, Conditional Access, SharePoint/One Drive permissions, Teams, Group Policy Objects, Aternity etc
Observability and Monitoring:
Advanced understanding of monitoring and observability tools such as Thousand Eyes and Downdetector

Required Skills:

5-8+ years in Microsoft 365 support at enterprise scale.
Strong skills in Microsoft Copilot, SharePoint/One Drive permissions, Entra , Conditional Access.
Experience working within regulated environments and producing audit-ready artifacts.

Preferred:

Exposure to large scale Copilot deployments (free/M365) in the financial sector.
Proficiency with Power Shell and Graph API for troubleshooting and reporting.
Provide CoPilot knowledge sharing sessions to fellow M365 Application owners

If you are interested in this role or wish to apply, please feel free to submit your CV