M365 SME

Senior Delivery Consultant | Talent Acquisition Specialist

M365 Specialist – Contract – Sheffield/Hybrid

We are seeking experienced Microsoft Specialist to provide advanced operational support across a large enterprise M365 tenant. This role focuses on high-level incident response, complex troubleshooting, configuration and policy management, and organization‑wide deployments of M365 Copilot.

• Provide 3rd / 4th line support for complex M365 Copilot and Microsoft 365 incidents.
• Triage and resolve multi‑user and enterprise‑wide issues including access problems, usage errors, and unexpected Copilot behavior.
• Perform deep root‑cause analysis across platforms such as Microsoft 365 Admin Center, Entra , Conditional Access, SharePoint/One Drive permissions, Microsoft Teams, Group Policy Objects, and end‑user experience tooling.

• Leverage advanced monitoring and observability solutions to proactively identify and diagnose service issues.
• Interpret data from tools such as Thousand Eyes, Downdetector, and similar enterprise monitoring platforms.

• 5–8+ years’ experience supporting Microsoft 365 in a large‑scale enterprise environment.
• Strong hands‑on expertise with Microsoft Copilot, SharePoint/One Drive permissions, Entra , and Conditional Access.
• Proven experience working in regulated environments with the ability to produce audit‑ready documentation and artifacts.

• Experience supporting large‑scale Microsoft Copilot deployments (free and/or M365 licensed), ideally within financial services or similarly regulated industries.
• Proficiency in Power Shell and Microsoft Graph API for advanced troubleshooting, automation, and reporting.

Mid‑Senior level

Contract

Finance and Administrative

• Banking
• Financial Services
• IT Services and IT Consulting