Application Support Analyst – Orchestration Services

Application Support Analyst – Payments and Orchestration Services page is loaded## Application Support Analyst – Payments and Orchestration Services locations:
G  - Sheffield:
G  - Manchester:
G  - Welwyn Garden Citytime type:
Full time posted on:
Posted Todayjob requisition :
R1972

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives.  Come join the excellence!## ## Overview

TNS are currently looking to recruit an Application Support Analyst to join a small, dedicated team of individuals who are responsible for providing technical application support and engineering, technical solutions across our new Payment Orchestration gateway platform. This is a great opportunity for somebody with great technical knowledge or detailed payments support who wants to apply, learn and be challenged and be involved in our expanding Payments Processing business.##

##
** Responsibilities
* ** This position will provide day to day support for the new Orchestration payment gateway running within an impressive tech stack within the AWS environment.
* To be involved with the support and managing the production payments application gateway across multiple regions.
* Manage and resolve incident tickets assigned to the 3rd line support team.
* Provide support for Major Incidents providing root cause analysis.
* Plan and support of Release and Change Management activities within the production environments.
* Support the Problem Management process.
* Responsible for application housekeeping and maintenance tasks that include a whole host of database technologies including Maria DB, Aurora, Dynamo

DB and MySQL.
* Become an expert on supported systems, applications, and services.
* Support security and crypto service within the production environment.
* Creation of WI's and update service documentation
* Support and help maintain PCI DSS Compliance
* Provide Support for Disaster Recovery activities
* Partake in 24/7 on-call rota
* Collaboration between the different teams, sharing knowledge and help support other member of the team.
* Provide training, knowledge transfer and ongoing support to 1st and 2nd line support teams## ## ##
** Qualifications
* *** Essential
* ** Several years’ experience of Linux based systems
* Working within an AWS environment
* Knowledge of:

- General SQL administration and support
- Able to setup maintenance task
- Carry out queries against tables
- Excellent problem-solving skills
** Desirable
* ** Docker or Kubernetes Istio experience within an AWS environment
* Supporting Java based applications.
* General Payments experience and supporting payments switches
* Knowledge of ITIL framework
** Candidate Requirements:
*** Team player who will collaborate with other teams
* Fast learner and adaptable
* Strong problem-solving, logical skills and technical prowess.
* A hunger and willingness to learn in a demanding environment
* Customer focused with proven customer service skills
* Attention to detail

If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!

TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

With employees based in 21 countries around the world, TNS is a leading global provider of data communication and interoperability services to diverse industries, such as retail, banking, payment processing, telecommunications and the financial markets.

TNS’ services extend to over 60 countries and we deliver mission critical solutions to many Fortune 500 companies. TNS employees play a vital role in the delivery of our services and we recognize them as our most valuable asset. We are proud to offer competitive salaries and benefit packages, and due to the global nature of our business we can offer opportunities to relocate to different locations, if your personal circumstances change.

Please take the time to view the job openings on this website and submit an application. You are welcome to apply for multiple opportunities and our system is designed to keep you informed on your application status.
#J-18808-Ljbffr