M365 Co-Pilot SME; 3Rd/4Th Line Support Hybrid - IR35
Job in
Sheffield, South Yorkshire, S5, England, UK
Listed on 2026-01-12
Listing for:
iBSC
Full Time
position Listed on 2026-01-12
Job specializations:
-
IT/Tech
IT Support, Cloud Computing, Technical Support, Systems Engineer
Job Description & How to Apply Below
Job Title: M365 Copilot SME (3 Vacancies) - 3rd/4th Line Support
Location: Sheffield (Hybrid)
Duration: 6 months Rolling
THIS PROJECT IS INSIDE IR35
OverviewWe're hiring 3x M365 Copilot SMEs to provide 3rd/4th line operational support for Microsoft 365 Copilot within a large enterprise tenant. You'll handle complex incident response, deep troubleshooting, policy/configuration changes, and support mass deployments across the organisation.
Key Responsibilities Incident & Problem Management- Triage and resolve complex M365 escalations/multi-user incidents (usage issues, access errors, unexpected results)
- Perform root cause analysis across:
- Microsoft 365 Admin Center
- Entra (Azure AD), Conditional Access
- SharePoint/One Drive permissions
- Microsoft Teams
- Group Policy Objects (GPO)
- End-user experience/performance tooling (eg, Aternity)
- Implement policy/configuration changes and support large-scale deployments
- Produce clear, audit-ready documentation and support artefacts within a regulated environment
- Use and interpret monitoring/observability tools (eg, Thousand Eyes, Downdetector) to support incident response and proactive service assurance
- Deliver Copilot knowledge-sharing sessions to M365 application owners and support teams
- Microsoft Teams Voice (must be clearly demonstrated)
- 3+ years supporting Microsoft 365 at enterprise scale
- Strong hands-on expertise in:
- Microsoft 365 Copilot
- SharePoint/One Drive permissions
- Entra and Conditional Access
- Experience working in regulated environments
, producing audit-ready artefacts (eg, evidence, runbooks, incident/problem records)
- Exposure to large-scale Copilot deployments (free/M365), ideally in financial services or similarly regulated industries
- Power Shell and Microsoft Graph API for troubleshooting, reporting, and automation
Please send your CV and a short summary covering:
- M365 Copilot support experience (tenant scale, incident types, admin tooling)
- Teams Voice experience
- Hybrid availability for Sheffield
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