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Technical Support HelpDesk/Support

Hybrid Software Support Analyst — Customer Troubleshooter

Job in Sheffield, South Yorkshire, S5, England, UK
Listing for: Velociti Solutions
Full Time position
Listed on 2026-01-11
Job specializations:
  • IT/Tech
    Technical Support, HelpDesk/Support
Job Description & How to Apply Below
A digital transformation company is seeking a Software Support Analyst to provide first and second line customer support. The role is hybrid, with 2 days in the office in Sheffield and 3 days remote. Responsibilities include managing customer enquiries, troubleshooting issues, and maintaining a knowledge base. Ideal candidates should demonstrate a customer-oriented mindset and strong problem-solving skills. Generous benefits include 25 days holiday, company pension, and private healthcare.
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