ER Policy Advisor

Job reference 335507 ER Policy Advisor Competitive salary, annual bonus potential, 25 days annual leave plus bank holidays and a company pension scheme with highly competitive contribution rates Perm and Temp options, Full time Royal Mail Sheffield

Hybrid working - you will be expected to attend the office 2/3 days per week, to include Wednesdays & Thursdays.

Do you have exceptional interpersonal, telephone, and written communication skills, along with a passion for fostering positive employee relations? Do you have experience managing ER cases, particularly complex matters within a fast paced environment?

If so, we'd love to hear from you. We have exciting opportunities within our Employee Relations Team for ER Policy Advisors as we continue to transform and enhance our services.

Join a dynamic HR team at the heart of the organisation, championing employee engagement, driving business success, and helping to shape a thriving workplace culture. Our division offers a wide range of innovative projects and development opportunities designed to support both your career progression and personal growth.

• Deliver expert ER advice via written and telephone guidance to managers at all levels across the organisation.
• Manage a diverse portfolio of ER cases, providing tailored, progressive advice while prioritising activity based on risk, complexity, and business need.
• Draft and refine ER correspondence, including letters and case-related documents, offering clear, constructive feedback to managers.
• Coach and uplift manager capability in all areas of people management, ensuring fair, consistent, and well reasoned application of ER policies and procedures.
• Maintain accurate, timely case records within the ER system and proactively drive cases to a well managed conclusion.
• Collaborate closely with ER Advisory Services Team Leaders, HR colleagues, and key stakeholders to address complex and sensitive ER matters.
• Contribute to continuous improvement, shaping the evolution of the ER Advisory Service through insights, ideas, and best practices.
• Identify and elevate trends emerging from casework and enquiries, supporting improvements in policy, process, and management capability.

To truly excel in this role, you will be able to evidence the skills and experience listed below:

• Strong, up to date knowledge of HR policies, procedures, and ER best practice, with the confidence to apply them in complex scenarios.
• Exceptional communication skills, both written and verbal, with the ability to translate complex issues into clear, actionable guidance.
• Proven experience coaching and developing managers, enabling confident, capable people leadership across the organisation.
• Questioning and analytical skills, allowing you to uncover root causes, evaluate risk, and shape effective solutions.
• A track record of delivering commercially aware, pragmatic ER outcomes, balancing people considerations with operational and organisational needs.
• Ability to build strong partnerships with managers, colleagues, and stakeholders to collaboratively meet business objectives.
• CIPD Level 5 qualification (or working towards it) is desirable.
• Commitment to continuous improvement and personal development, with a growth mindset and proactive approach.

Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave

Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills*

Supportive and generous company sick pay

Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It's free, and it's for everyone.

* Available only to perm employees

The next stage of the selection process will be a face to face interview consisting of competency based and role specific questions. We plan to hold interviews on w/c 30th March at Pond Street.

Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we'll provide your interview questions in advance, so you can have your best examples ready.

At Royal Mail Group, we value trust and our people.

We understand that candidates may not meet all the criteria for the role. If your experience is different, but you have relevant skills we'd love to hear from you.

Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.

We are committed to ensuring an inclusive recruitment process. If you require any…