Head Housekeeper

Head Housekeeper – Accor Company Description

Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, they all share a common ambition: to keep innovating and challenging the status‑quo. By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

• Manage and implement brand requirements in the department (service certification, etc.)
• Provide customer satisfaction by ensuring smooth coordination between the front office and floor personnel
• Be responsible for application of internal and external audit procedures (HACCP, Basic Vision, etc.)

Ensure that the department’s targets are met.

• Ensure that guests have a comfortable stay and receive a friendly, personalised welcome
• Ensure that the team respects guests’ privacy while working
• Handle customer comments and complaints and follow them up

• Ensure the high quality of services provided by a third‑party (linen hire, cleaning, etc.)
• Ensure that lost property is managed effectively
• Guarantee that rooms are cleaned and services provided to the highest standards, ensuring that hotel linen and uniforms are cleaned efficiently
• Coordinate room allocation with the front office, handling any switches as necessary
• Signal any technical faults and follow up repair work

• Anticipate needs and organise recruitment for the team
• Prepare the work schedule, taking everyone’s skills into account
• Carry out annual appraisals for employees and set their targets
• Prepare the team’s training plan and track implementation
• Apply labour legislation
• Ensure the appropriate behaviour and impeccable presentation of staff under your responsibility
• Organise the welcome and integration of new employees

• Train the team on the floor process as defined by the hotel
• Ensure that documentation and information in hotel rooms is well presented and up‑to‑date
• Analyse guest comments and implement necessary corrective actions
• Be familiar with the services provided at the hotel and inform guests

• Manage all spend on cleaning products and welcome gifts, and ensure that equipment made available to floor staff is used correctly
• Help optimise energy costs
• Organise the department for optimum efficiency, ensuring headcount matches the workload
• Update and analyse dashboard charts (state of rooms, stocks of linen, welcome gifts, etc.) and implement action plans as necessary
• Manage the department’s purchases, stocks and laundry processes

• Ensure respect of standards regarding hygiene, cleanliness and the safety of guests’ property
• Ensure respect of the hotel’s commitments to the "Environment Charter" (saving energy, recycling, sorting waste, etc.)
• Ensure that the equipment and cultural assets of the department remain in good condition and working order
• Apply and ensure the application of the hotel’s security regulations (in case of fire, etc.)

A minimum of 2 years proven experience in Housekeeping Management, with a track record of delivering high quality service. A warm, approachable and caring personality with a genuine passion for hospitality. Strong ability to anticipate guests’ needs and consistently provide a professional, welcoming service. Exceptional organisational and time‑management skills, with the ability to prioritise and manage a busy operation effectively.

• What is in it for you:
• Employee benefit card offering discounted rates worldwide
• Learning programmes through our Academies, opportunities to develop talent and grow within your property and across the world
• Ability to make a difference through Corporate Social Responsibility activities

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Mid‑Senior level

Full‑time

Management and Manufacturing

Hospitality