Operations Manager

Overview

Are you a passionate healthcare leader ready to make a real impact? One Medical Group is looking for an Operations Manager to lead our dynamic team at Sheffield Walk-in Centre. In this role, you’ll ensure the service runs smoothly, efficiently, and safely, delivering high-quality care to our patients. You’ll manage and inspire a team of clinical and non-clinical staff, drive operational excellence, and work closely with stakeholders to continuously improve the service.

We’re looking for someone who is confident in people management, understands budgets and service targets, and thrives in a fast-paced healthcare environment. You’ll also be responsible for regulatory compliance, including CQC readiness, and leading initiatives to improve service quality and patient experience.

• Lead a multidisciplinary team to deliver urgent care to the community.
• Ensure the service runs smoothly, efficiently, and safely with a focus on high-quality patient care.
• Manage budgets, service targets, and performance metrics; monitor and report on performance.
• Drive operational excellence and continuous service improvement in collaboration with stakeholders.
• Maintain regulatory compliance, including CQC readiness, and implement quality initiatives.
• Develop and manage staffing, performance, and professional development.
• Support pathways and clinical service delivery standards in line with organisational goals.

• Recent management experience with a proven track record of leading teams.
• Strong understanding of autonomous practice within a minor illness or Urgent Treatment Centre.
• Knowledge of adult and paediatric minor illness guidelines and their application in clinical services.
• In-depth knowledge of CQC Key Lines of Enquiry (KLOEs) and regulatory requirements.
• Ability to manage performance and prioritise workloads effectively.
• Excellent teamwork, communication, and interpersonal skills.
• Good understanding of clinical pathways and service delivery standards.
• Computer literacy and comfort using data to monitor performance.

Note: Right to work in the UK:
We are unable to offer visa sponsorship for this position. Applicants must already have the right to live and work in the UK at the time of application.

Sheffield Walk-in Centre, Sheffield City GP Health Centre, 75 Broad Ln, Sheffield City Centre, Sheffield S1 3PB

• A supportive environment focused on development and wellbeing
• Opportunity to influence service transformation and innovation
• NHS Pension with 20.6% Employer Contribution
• 25 days annual leave plus Bank Holidays (pro-rata, if part-time); the annual leave entitlement rises with length of service
• Extra day of leave per year for work anniversary
• Enhanced Maternity, Paternity / Adoption pay
• Employee Assistance Program run by award winning Health Assured
• Eye care scheme free eye test plus a contribution towards glasses
• Cycle to work scheme
• Access to NHS Discounts
• Continued personal and professional development

At One Medical Group, we believe there’s a better way to care for communities.

Founded in 2004 as a family-run organisation, our purpose is powerful: to provide a healthier future for all. Guided by our core values;
People First
, Working Together and a Healthier Future, we are committed to delivering healthcare differently, with compassion, innovation, and a deep-rooted dedication to reducing health inequalities.

We have two different arms within our organisation One Medical Property (Healthcare Property Developer) and One Medicare (NHS Care Delivery), with all teams united by our shared purpose and collaborative spirit. We value the diversity of skills and perspectives within our organisation, knowing that it’s through learning from one another and working together that we can truly make a difference. We are inspired by the ethos of the traditional family doctor: someone personal, consistent and trusted within the community.

We are committed to NHS principles and we are focused on services that individuals and communities trust to help them live healthier lives, improve their quality of life and achieve better health outcomes.

One Medical Group is committed to promoting equality of opportunity for all job applicants. Throughout the recruitment process we want all candidates to be at their best. If you would like to discuss the support options available during the recruitment process please email: re