GP Receptionist

We are looking for 1 Part Time (25hrs) GPReceptionist to join our small friendly practice team based at Elm Lane & Chapeltown Surgery. Applicants would ideally have experience of working in a patient or customer service environment, have good telephone and computer skills, enjoy a varied job role, and be flexible in covering for colleagues during times of leave and at short notice sick leave.

A normal working week would consist of either working two full days (8am-6.30pm) and one mornings (8am-1:30pm) or one full day (8am-6.30pm) and three mornings (8am-1.30pm).

Please apply through the NHS jobs website, reference A

For further information or an informal visit please contact Kerry Holmes, Practice Manager, on

PLEASE NOTE Interviews will take place on THURSDAY 12 FEBRUARY 2026

The successful candidate will:

• Open and close surgery premises, including checking and securing the premises at the end of each day.
• Receive and direct the patients on arrival.
• Process requests for repeat prescriptions, ready for checking by a Doctor. Pass on all requests for home visits to the GP, ensuring careful recording of all relevant details.
• Deal with all general enquiries, explain surgery procedures, make new and follow-up appointments over the telephone or with direct patient contact. Receive and pass on messages for clinical and managerial staff.
• Ensure all urgent or outstanding messages are completed at the end of your working day.
• Deal with all internal and external mail and scanning onto the clinical system, where required.
• File, record requests for medical records and photocopy medical records.
• Register new patients to the practice and book new patient checks, which will also include temporary residents.
• Liaise with other outside agencies by telephone or email.
• Adopt and contribute to new processes.
• Undertake any other additional duties as requested by the Partners or the practice manager.

It would be beneficial to have access to your own car to enable you to work across both sites.

• We are a well-organised team with an excellent established administration and managerial team, providing full support to all clinicians & staff.
• We are a Systm One practice with an excellent use of IT software such as Accu Rx, MS Teams, Cthe Signs, Ardens and the use of our clinical software workflow management system.
• We are a two-site practice based in S5 and S35 (branch site Chapeltown Surgery) covering a practice population of approximately 5,900 patients.
• We have a fantastic nursing team, consisting of 2 Practice Nurses, phlebotomist & HCA, providing full support to our practice GPs.
• We have dedicated pharmacy and physiotherapy support provided by SAPA5 Primary Care Network (PCN).
• We are part of a well developed Primary Care Network, working as part of SAPA5 Primary Care Network (PCN).
• Training and career development opportunities in all roles is a key part of the practice ethos
• Onsite staff parking available.

Job Purpose

To provide a high quality front line reception service to our patients and colleagues.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

• Opening surgery premises and checking heating and ventilation in waiting areas and switching on computers in reception and consulting areas.
• Responsibility for checking and securing the premises, setting the security alarm.
• Tidying the reception areas and surgery at the end of a session, ensuring that any urgent or outstanding messages and tasks are passed over to incoming colleagues for completion.
• Keeping the consulting rooms and the reception areas adequately supplied with stationery and necessary equipment, ensuring they are ready at the start of each clinic.
• Receiving and directing the patients on arrival in an efficient and polite manner.
• Courteously deal with all general enquiries, explaining surgery procedures, making new and follow-up appointments over the telephone or with direct patient contact.
• Receiving and passing on messages for clinical and managerial staff.
• Receiving requests for repeat…