Assistant Practice Manager

Norwood Medical Centre is looking for an enthusiastic, resilient and proactive Assistant Practice Manager to join our large busy team. Working closely with the Practice Manager, the Assistant Practice Manager will undertake responsibility for the day to day operational duties within the practice.

The role will involve management of the administrative staff, along with embracing IT systems and implementing new ways of working and communicating with patients.

The role is varied and requires some management experience, excellent prioritisation and time management skills, a positive attitude towards working within the NHS and general practice and a willingness to adapt to changing demands within the NHS. The role will also include interacting with patients and carers in our community with professional courtesy, efficiency and care.

We feel this really is an exciting opportunity to work closely with our practice team, if you feel the same and are ready to take on this challenge, please apply now.

The successful candidate must be able to work 30-37.5 Hours per week and must be flexible to work within our practice core hours of 8.00am - 6.30pm Monday to Friday.

Rate of Pay:
Dependant on experience and qualifications

The Assistant Practice Manager will work closely with the Practice Manager to ensure the smooth day to day operation of the practice and be expected to implement changes as required in relation to internal and external demands.

You will be expected to support the PM and deal with staff and HR issues, including recruitment, training and supervision and support the PM with staff appraisals. You will also support the PM in organising the training and development programme for staff.

You will be the first point of call for complaints in accordance with the practice complaints procedure and will be expected to update the PM and Lead Complaints GP and lead on this area.

You will ensure practice policies are followed and are kept up-to-date.

You will liaise with the PM about practice and staffing related issues.

You will be expected to deputise for the PM in her absence.

You will facilitate good communication between all members of the practice team and promote team building, team work and encourage motivation and commitment to meet practice objectives.

You will assist the Practice Manager to ensure the practice teams are aware of practice goals and objectives and understand their role in achieving them.

You will be required to support the PM in achieving CQC standards and requirements.

You will also support the Senior Administrator in the development and maintenance of QOF and CQRS.

We are a friendly hard working 7 partner GMS teaching practice in the North of Sheffield with a practice population of approximately 9,600 patients.

Our large multidisciplinary team includes 4 Salaried GPs, 1 Nurse Practitioner, 1 Trainee Advance Clinical Practitioner, 4 Practice Nurses, 2 Healthcare Assistants and a team of reception, secretarial and admin staff.

We are a training practice that has medical students and trainees regularly throughout the year.

Both formal and informal communication is an important part of the way our practices runs and we meet regularly throughout the day to encourage and promote this.

Duties and Responsibilities - Practice Organisation:

Support the Practice Manager & deputise in her absence toassist with planning, development & implementation of changes necessary tomeet new demands on the practice from internal & external sources.

Assist in ensuring that all contractedprimary care services are provided to the practice population & that theservices are to a high quality.

Support the practice to introduce, develop & deliverinitiatives.

Be responsible for the coordination of regular meetings,ensuring that all delegates are notified in ample time, co-ordinating &adjusting appointments where clinicians are attending, distributing agendas,taking minutes, ensuring follow-up action is undertaken.

Review & maintain the practice business continuity plan.

Be responsible for the organisation & administration ofmedical teaching rotas.

Commitment to support the delivery of excellent patient care& enhance patient involvement.

Develop & maintain good communication with patients, the practice team & with relevant outside agencies & help lead the practiceforward & maintain good working relationships with these agencies &professional bodies.

Support the practice to manage an effective appointment system.

Management Support Duties:

Assist the Practice Manager to ensure the practice meets itsagreed aims & objectives within a profitable, efficient, safe &effective working environment.

Assist the Practice Manager in ensuring that the Practice isfully compliant in its outcomes eg CQC, premises, inspections & infection control.

Assist with the production & upkeep of practice policies& procedures under the direction of the Practice Manager.

Ensure communication systems are running smoothly &clinicians,…