Birley Health Centre Operational Lead

Do you enjoy being in the thick of it, solving problems,making things work, in a role that really makes a difference?

This is a role for a practical, thoughtful problem-solverwho can juggle multiple priorities, make good decisions with imperfect information, and keep calm when lots of things arrive at once - because theywill.

If you like quiet, predictable work with clear answers everytime, this probably isnt for you.

If you like spinning plates, supporting people, and making real things happen with a supportive, hard-working team - keep reading.

What the role is really like

Multiple challenges come in various routes in, all day long.

Staff queries. Emails. Messages. Patient issues.

Often theres no obvious right answer. Youll need to use commonsense, judgement, and values to decide what matters most, what can wait,and how to solve problems sensibly and kindly.

Youll always be busy. Youll be surrounded an amazing team,that may often feel more like a family. And youll genuinely have the freedomto make a difference to our team and our community - every single day.

How your time is spent

About 50% Keeping the practice running smoothlyYoull lead the day-to-day operations of the practice, making sure things aresafe, reliable, and well coordinated for both patients and staff. Youll spot issues early, fix problems, and keep the wheels turning even on the busiest days.

About 25% Supporting and developing peopleYoull recruit, support and develop staff, helping teams feel confident,capable and valued. This is about enabling people to do their best work - not micromanaging them.

About 12.5% Governance and complianceYoull oversee systems, processes and records to make sure we meet regulatory standards and stay safe, accurate and organised.

About 12.5% Communication and coordinationYoull coordinate meetings and information flow across the practice and with external partners, and manage outward-facing communication so patients and the community have clear, accessible and up-to-date information.

Our values matter

We take time to careWe listen, act with kindness, and treat people with empathy.

Wenurture potentialWe bring out the best in each other, encourage growth, and invest in development.

Weare here for each otherWere supportive, trusting, considerate, hard-working and genuinely niceto work with.

Welead the wayWe think creatively, say yes to new ideas, act responsibly, and careabout our community and the environment.

What do our staff say about working here?

Here's what they scored us.

Howmuch would you recommend Birley Health Centre as a place to work? 9.4/10

Howmuch would you recommend our surgery to a friend or relative? 9.7/10

Are you lacking NHS experience?

As we said, We nurture potential. Were more interested inwho you are, and what your capable of, than what you immediately know. We canhelp you pick up the NHS aspects.

Why are we recruiting?

Our practice manager currently manages all the strategic and operational aspects. We want him to have more time to be strategic. Which meansyou will have ongoing support from the person who currently does the role.

Who this role suits

If you can spin many plates at once, work alongside asupportive team, and want a job thats never boring this could be yourrole.

Daily Operations Leader

50%

In this role I lead the smooth running of day-to-day operations to ensure that the practice is safe, reliable and well-coordinated for patients and staff.

Team Developer

25%

In this role I recruit, develop and support people toensure that the practice has capable, confident teams who can do their bestwork.

Governance and Compliance Lead

12.5%

In this role I lead governance and compliance to ensure that our systems, processes and records are safe, accurate and meet regulatory standards.

12.5%

In this role I coordinate communication and meetings toensure that information flows well across the practice and externally.

I ensure that patients and the community have accessible timely information about the practice.

• It is not formal qualifications that will enable you to get this role, but you're ability to show us that you can fulfil the roles as detailed in the attached document. Please answer these 2 questions, 250 words for each question.
• 1.Tell us about any examples of how you have done similar work in the past?
• 2.Tell us about a time you supported or developed someone who was struggling at work.
• NA

• It is not formal qualifications that will enable you to get this role, but you're ability to show us that you can fulfil the roles as detailed in the attached document. Please answer these 2 questions, 250 words for each question.
• 1.What aspects of this kind of work do you find energising - and what do you find most challenging?
• 2.Describe a situation where you had to make a difficult decision that affected people, while under time pressure or operational strain.
• NA

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