Player Protection Team Manager

Rank Interactive, the digital arm of the Rank Group plc, stands as a leading global digital gaming company fuelled by top-tier talent and technology. Recognised through iconic brands, our products and our people, we bring entertainment to millions of people worldwide on various devices daily.

Operating with a multi-branded strategy, we offer online entertainment, bingo and slot gaming, along with a social gaming mobile experience, using a mix of proprietary and licensed software.

With offices in the UK, Gibraltar, Mauritius & South Africa and being part of a group with approximately 8,000 employees globally; we unite people and entertainment across diverse digital channels.

Joining our high-performing and inclusive culture, you'll instantly become part of a team supporting our customer-facing initiatives.

Sheffield

Our Customer Solutions Hub is based in the heart of Sheffield, with beautiful views of Victoria Quays and easy access to the town centre. We’re proud of the environment we’ve created and unlike other Contact Centres, we offer a culture of learning, development and fun.

As the Player Protection Team Manager, you are at the forefront of our commitment to excellence in player protection. Your role is pivotal in ensuring that our Player Protection Team operates seamlessly in alignment with Rank Interactive's rigorous internal processes, which are firmly rooted in compliance with the LCCP (Licensing Conditions and Codes of Practice) guidelines and strategic objectives.

Your mandate goes beyond mere oversight; you hold the key responsibility for escalation, signoff, and approval in critical areas such as safer gambling, enhanced due diligence, and anti-money laundering efforts. You are the guardian of our customers' well-being and the gatekeeper against financial crime.

Collaborating closely with the Player Protection Operation Manager and the Head of Player Protection, you are a driving force behind our company's vision to shield our valued customers and businesses from harm, whether it's related to safer gambling practices or mitigating the risks of money laundering. Your unwavering dedication to these objectives helps us maintain our industry leadership and uphold the highest standards of responsible gaming.

Main Accountabilities & Responsibilities:

Team Management

• Operational Excellence:
  Lead and oversee the day-to-day operations of the Player Protection Team, ensuring a seamless and efficient workflow while maintaining the highest standards of quality and compliance.
• Guideline Adherence:
  Ensure strict adherence to Rank Interactive's internal processes and policies, consistently aligning with the stringent regulations outlined in the LCCP guidelines.
• Escalation Authority:
  Hold the authority for escalating, approving, and providing signoff for critical matters pertaining to safer gambling, enhanced due diligence, and anti-money laundering efforts.
• Team
  
  Collaboration:
  
  Foster a collaborative and productive team environment, working closely with the Player Protection Operation Manager and Head of Player Protection to achieve shared goals.
• Vision Implementation:
  Play a pivotal role in realising the company's vision of safeguarding both our customers and business interests from potential harm associated with safer gambling and anti-money laundering risks.
• Risk Mitigation:
  Identify and address emerging risks promptly, implementing proactive measures to safeguard the organisation and its stakeholders.
• Continuous Improvement:
  Drive a culture of continuous improvement within the team, seeking opportunities to enhance processes, tools, and strategies related to player protection.
• Training and Development:
  Support the professional growth of team members by providing guidance, coaching, and training as needed to ensure a highly skilled and motivated workforce.
• Reporting and Documentation:
  Maintain accurate records and generate insightful reports, facilitating data-driven decisions and regulatory compliance.
• Stakeholder Communication:
  Collaborate with internal and external stakeholders, including regulatory bodies, to communicate and implement player protection initiatives effectively.
• Crisis Management:
  Lead the…