Client Care Advisor

As a Client Care Advisor, you'll play a vital role in the smooth day-to-day running of the practice, acting as the key link between our clients and clinical team. Your focus will be on delivering an exceptional experience for every client and ensuring their pets receive the very best care from the moment they walk through the door. No two days are the same, but your typical responsibilities will include:

• Welcoming clients and their pets in a warm, friendly, and professional manner
• Providing guidance, reassurance, and support to clients during their visit
• Managing appointment bookings and coordinating daily schedules using our online booking system
• Handling payments and arranging future appointments with confidence
• Supporting the wider practice team to ensure a smooth and efficient workflow
• Creating a positive, calm, and caring environment for both clients and colleagues

Your ability to build strong relationships, communicate clearly, and remain organised in a busy environment will be key to your success in this role.

We're seeking someone who is naturally people-focused, compassionate, and enjoys being busy.

You’ll thrive in this role if you:

• Are the friendly and welcoming first point of contact for clients and their pets
• Stay calm, attentive, and professional, even in emotionally challenging situations
• Enjoy helping others and take pride in delivering excellent customer service
• Have strong communication skills and a positive, can‑do attitude
• Are confident using computers and online systems
• Bring enthusiasm, warmth, and a genuine love of animals to your work
• Can support clients through a wide range of experiences from celebrating a new puppy’s first visit to offering compassion during difficult moments

Previous experience in a receptionist or customer‑facing role is essential, and experience within a veterinary or healthcare environment would be advantageous, though not essential.

If you enjoy a fast‑paced role, love working with people and animals, and want to be part of a team that truly cares, we'd love to hear from you.

Our practice celebrated its 10‑year birthday in 2022 and with this are growing and expanding. We are based on the outskirts of the peak district and the countryside but close to local amenities. Our surgery is purpose built to industry leading standards and has state‑of‑the‑art equipment, and you will be joining a large and experienced team. We are an RCVS accredited practice and are an ISFM Silver Cat Friendly accredited practice.

We have advanced surgeries, orthopaedics, soft tissue surgery, ultrasound scan, digital X‑rays, acupuncture and much more. Our amazing team is made up of 2 Vets, 4 Nurses, 3 Client Care Advisors and a Practice Manager.