2nd Line MSP Support Engineer

Job Title:

2nd Line IT Support Engineer - MSP

Location:

Sheffield (office based, with occasional client visits)
Salary: £26,000 to £30,000 depending on experience

Hours:

Monday to Friday, 9.00am to 5.30pm

Contract:

Full-time, permanent

If you're working in an MSP and enjoy getting stuck into technical issues properly, this role offers the chance to step into a solid 2nd line position with real responsibility and support around you.

We're supporting an established managed services provider in Sheffield who look after a varied client base across commercial and third sector environments. They're growing steadily and are now looking to add an experienced 2nd Line MSP Support Engineer to strengthen their service desk.

This is an office-based role where you'll take ownership of escalated tickets, work across client infrastructure, and help keep services running smoothly. You won't be firefighting all day or constantly travelling. Instead, you'll be trusted to manage your workload, supported by a capable team and clear processes.

What you'll be doing:
 
Taking ownership of 2nd line support tickets and seeing them through to resolution.
Troubleshooting issues across Windows Server, Microsoft 365 and client infrastructure.
Supporting user environments, servers, backups and connectivity.
Responding to alerts raised by monitoring systems.
Providing remote support and attending client sites when required.
Documenting fixes and solutions clearly for future reference.
Working closely with other engineers to resolve complex or recurring issues.

What we're looking for:

Previous experience in an MSP or managed services environment.
Strong troubleshooting skills across Windows 11 and Windows Server.
Good working knowledge of Microsoft 365, Exchange and Active Directory.
Understanding of networking fundamentals including DNS, DHCP, TCP/IP and VPNs.
Confident supporting users remotely and explaining issues clearly.
Organised, methodical and comfortable managing multiple tickets.
Full UK driving licence and access to a vehicle.  Certifications are welcome but not essential. Training and development are actively supported.

What's on offer:
 
Salary between £26,000 and £30,000 depending on experience.
21 days holiday plus bank holidays, increasing with service.
An extra day off for your birthday.
Westfield Health scheme after one year.
Two protected hours each week for training and development.
Paid Microsoft exams and access to external training.
Modern offices with free parking.
Regular team meetings, socials and development days.
A supportive MSP environment where engineers are trusted and listened to.  Verus Recruitment Partners are acting as a Recruitment Agency in relation to this vacancy and are an Equal Opportunities Employer.

Applicants must have the right to work in the UK. Sponsorship is not available.

We respond to all applications and shortlisted candidates will be contacted to discuss next steps before any details are shared.

Keywords
2nd Line MSP Support Engineer, MSP Engineer, IT Support Engineer, Service Desk Engineer, Microsoft 365, Windows Server, Active Directory, DNS, DHCP, VPN, Sheffield IT Jobs, MSP Careers Yorkshire