Customer Service Advisor

Customer Service Advisor - Vehicle Accident Repair Centre

Location: Milton Keynes

Office Based

Contract Type: Permanent

Salary: £28,000 - £32,000

Must have a full drivers licence and to have experience in the automotive industry

Our client is a well-established, insurance-approved vehicle accident repair centre based in Milton Keynes. They're seeking a professional and customer-focused Customer Service Advisor to join their growing team. If you're looking to advance your career in customer service within the automotive repair sector and have the skills to deliver excellent communication and support, this is an opportunity to make a real difference to customers during challenging times.

As a Customer Service Advisor, you'll be the primary point of contact for customers throughout the vehicle repair process. You'll manage enquiries, provide regular progress updates, coordinate with insurance companies and internal teams, and ensure every customer interaction reflects the company's commitment to high-quality service. Your role is essential to customer satisfaction and the smooth operation of repair schedules and collections.

• Serve as the main contact for customers, providing support and updates throughout their repair journey
• Manage inbound and outbound customer enquiries via phone and email professionally
• Provide regular, clear progress updates on vehicle repairs to keep customers informed
• Liaise with insurance companies, engineers, technicians and internal departments effectively
• Accurately update customer records and job progress in internal management systems
• Coordinate repair bookings, schedules and arrange vehicle collections or deliveries
• Handle customer concerns with professionalism and resolve issues promptly
• Ensure all communication reflects the company's commitment to high-quality service standards

• Previous experience in a customer service or service advisor role (automotive industry preferred)
• Strong verbal and written communication skills
• Excellent organisational and time-management abilities
• Ability to multitask effectively in a fast-paced environment
• Professional telephone manner and friendly, empathetic approach
• Good IT skills and familiarity with customer management systems
• Proactive, solution-oriented mindset with high attention to detail
• Reliable, dependable and well-presented
• Ability to work effectively as part of a team

• 28 days annual leave including bank holidays
• Company pension scheme
• Opportunity to develop and progress within a reputable accident repair centre
• Supportive team environment
• Alongside a competitive benefits package, you'll work within a supportive team environment that values professional service, honest communication and customer care. You'll have clear opportunities to develop your skills and progress your career within a well-established, trusted organisation.

If you're looking to advance your career and have the skills and experience to succeed in this Customer Service Advisor role, please send your application to us. Please include your CV to (url removed) outlining your relevant experience in customer service and why you're interested in this opportunity. We review applications on a rolling basis, so we encourage you to apply as soon as possible.