Client Expert

One of the UK's largest and foremost law firms is currently looking for a Client Experience Expert to join their contact team in the Sheffield office. This role offers a salary circa £27,000 plus excellent benefits, including a pension scheme, childcare vouchers, and a discounted gym membership. The firm was recently ranked in the Best Workplaces for Wellbeing for Large Organisations 2024.

• Handle internal and external client calls and digital enquiries across all areas of the firm, whilst upholding the firm’s values and ethics.
• Rotate across departments within the Contact team based on client demand.
• Assist clients in obtaining the necessary support, either directly or by directing them to the appropriate area of the firm.
• Take ownership of the client experience, prioritising the client in all interactions, and escalating any concerns to the Client Experience Leader when necessary.

• Prior experience in a Contact Centre or a similar setting.
• Significant background in customer service or client services.
• Confidence in managing difficult and sensitive conversations.
• Outstanding listening and questioning abilities.
• Proven problem‑solving skills.

• 25 days holidays as standard plus bank holidays – you can buy up to 35 hours of extra holiday.
• Generous and flexible pension schemes.
• Volunteering days – two days of volunteering every year for a cause of your choice (fully paid).
• Westfield Health membership, offering refunds on medical services alongside our Aviva Digital GP services.

If you think you’re right for this Client Experience Expert role, please click the “Apply Now” button, send us your CV and we’ll consider you for the first round of interviews.

Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.