Customer Experience Manager

Retention & Renewals Manager – 12 Month FTC (Maternity Cover)

Location:

Sheffield City Centre (Hybrid Working)
Salary: £45,000 per annum

Anna Maher Recruitment is recruiting for a Retention & Renewals Manager on behalf of a global SaaS organisation based in Sheffield.

This leadership role is focused on driving customer retention, managing renewals performance, and reducing churn, while leading a customer-facing team delivering measurable customer value.

Key Responsibilities

* Lead, coach and develop a team of 10–15 customer-facing staff

* Drive retention and renewals strategy to minimise churn and maximise renewals

* Manage renewal pipelines and proactive customer engagement activity

* Monitor performance metrics and improve customer outcomes through data insight

* Work cross-functionally with Sales, Product, Marketing and Support teams

Requirements

* Candidates must have a background in Retentions or Renewals

* Previous experience managing or leading customer-facing teams

* Experience with in Customer Success, Retention, Renewals, Account Management or SaaS environments

* Strong commercial awareness with responsibility for churn reduction and renewal performance

* Excellent leadership and coaching skills

Benefits

* Salary £45,000

* Hybrid working

* Sheffield City Centre office

* 12-month fixed-term contract (maternity cover)