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Customer Service Rep HelpDesk/Support Technical Support Bilingual

HR Helpdesk Team Lead - Customer‑Centric Service

Job in Sheffield, South Yorkshire, S5, England, UK
Listing for: Royal Mail Group
Full Time, Contract position
Listed on 2026-01-15
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, HelpDesk/Support, Technical Support, Bilingual
Job Description & How to Apply Below
A leading postal service provider based in Sheffield is seeking a Helpdesk Service Team Leader to lead a team delivering a high-quality customer-focused HR service. Responsibilities include analyzing call trends, monitoring service metrics, and fostering a positive working environment. Candidates should have exceptional leadership, organizational, and communication skills.

This role offers a competitive salary, benefits, and a full-time, 8-month fixed term contract. Join a dynamic team at the forefront of customer service excellence.
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