Service Advisor- Fiat Hyundai

Service Advisor – Fiat Hyundai

Stoneacre Motor Group

We are excited to recruit a Service Advisor. This is an unrivalled opportunity to join one of the UK's fastest growing motor groups. The role involves delivering the highest level of customer experience, managing the fast flow of information between the workshop and customers in a high‑pressure environment.

• Industry leading competitive salary
• Flexible working patterns
• Bonus scheme
• Training and development programmes
• Career progression opportunities
• Contributory workplace pension scheme
• Uniform provided
• Long service reward
• Customer introduced reward
• Employee discounts
• Access to discounts on retailers, restaurants, holidays and much more
• Wellness programme
• Free parking

• Manage all customer communications and interactions on behalf of the dealership
• Identify service needs and requirements of the customer.
• Establish understanding and agreement with the customer of work required and agree time frames.
• Liaise with the workshop to determine vehicle completion times and relay any information.
• Carry out visual inspections of courtesy or customers' vehicles to identify any accidental damage caused.
• Regularly update the customer with progress on their vehicle.
• Process payments and issue invoices for customers.
• Support handling complaints in line with company policy.
• Ensure handover and administration of customer vehicles are completed to a high standard.
• Communicate effectively, in person, by telephone or email to deliver premium customer advice and satisfaction at all times.
• Maintain a professional manner at all times and ensure customer issues are resolved efficiently and effectively.
• Ensure all objectives are fully achieved.

• Exceptional customer service, striving to deliver above customer expectations.
• Excellent communication skills, by telephone, email and face-to-face situations.
• Minimum of 1‑year service advisor experience.
• Experience with RTC & Kerridge / ADP Systems preferred; training can be provided for the right candidate.
• Strong attention to detail.
• Good time management and ability to prioritise workload.
• Willingness to attend manufacturer‑training courses.
• Competent in ICT, Maths and English as standard.
• Ability to work independently but also thrive as part of a team with a proactive can‑do attitude.
• Love what you do – the rest will come naturally.

Stoneacre Motor Group are an Equal Opportunity employer committed to diversity in the workplace. We pride ourselves on creating an inclusive work environment where our employees can thrive by being themselves.

Seniority level:
Entry level

Employment type:

Full‑time

Job function:
Customer Service

Industries:
Administrative and Support Services