Operations Supervisor

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Performance Venues create and deliver a large and varied programme of events across each year supporting our students, academics, and professional services teams, as well as encouraging audiences from the city and the region to a host of cultural and other live events. Reporting to the Deputy Head of Performance Venues, you will play a key role in the delivery of support operations for a wide variety of events across our three principal venues.

Offering operational support to both internal and external contacts, you will provide a first‑class customer experience and ensure that our venues are incredibly welcoming, ready, and safe for a wide range of users.

• To plan and deliver setup and breakdown operations in any of the Performance Venues spaces, including staging, seating, flooring, drapes, and furniture requirements, to set deadlines.
• To set up ancillary rooms for meetings, rehearsals, workshops, etc., taking information from the event management database and disseminating to others where appropriate.
• To draw additional information from the database and identify work programme requirements and staff rotas, to order set up/de‑rig operations efficiently and safely.
• To supervise and direct the work of three Facilities Assistants (and occasionally other Facilities Assistants drawn from wider campus support teams) to include sets, de‑rigs, the loading and unloading of vehicles and basic cleaning tasks.
• To assist in the loading and unloading of vehicles supporting events in any of the venues.
• Assist the Performance Venues Technicians with the set‑up and dismantling of technical equipment such as lighting, sound, AV systems, trussing and suspension equipment.
• To liaise with individuals and teams within the wider Estates and Facilities Management (EFM) who may be involved with the delivery of an event, providing a seamless and integrated service for all users of the facilities.
• To, direct and supervise housekeeping tasks such as sweeping, floor cleaning, spot cleaning, removing rubbish from buildings to external rubbish containers, ensuring that the venues are presented in a clean and tidy condition.
• To receive deliveries either on behalf of the University or in relation to the events being presented in venues and moving the deliveries into the event space or storage location. Ensure deliveries are recorded following the correct procedures.
• To undertake the training of others (to include Facilities Assistants) to carry out tasks detailed above to a training plan, recording attendees, dates, times and the training provided.
• To assist the Deputy Head of Performance Venues in the formulation of risk assessments of operational tasks being undertaken, advising of any actions needed as a result of the risk assessment, in order to mitigate any risks that have been identified.
• To record accidents and near misses, following procedures in line with University policy with training provided.
• To undertake basic maintenance tasks on departmental equipment based in and around venues, as agreed with the Deputy Head of Performance Venues.
• To undertake building inspections at regular intervals, following defined procedures, recording the results, any actions that have been or need to be taken, and any maintenance works that may need to be actioned by others. Report actions where agreed.
• Assist the Deputy Head of Performance Venues in the planning and drawing up of operational standard operating procedures (SOPs) for the work activities undertaken by the Facilities Assistants, and any other teams who may assist them.
• Undertake…