Commercial Officer

Commercial Officer

Final date to receive applications: 18 January 2026

Department: Concessions and Ticketing

Employment Type: Permanent - Full Time

Location: Sheffield Head Office

Reporting To: Commercial Analytics Manager

Compensation: £32,053 - £34,950 / year

• Hours: 37 hours
• Contract: Permanent
• Salary: Grade 6 £ 32,053 - £34,950
• Location: Sheffield. This is a hybrid role with a minimum of 3 days per week in the office.

We’re looking for a detail-driven and analytical Commercial Officer to join our Concessions and Ticketing team.

Applications must be accompanied by a cover letter to detail how you meet the essential criteria for the role. Please note, all applications should be made directly via our careers portal.

Please note South Yorkshire Mayoral Combined Authority does not hold a sponsorship licence and cannot provide Skilled Worker sponsorship for any roles advertised.

You’ll work closely with public transport operators, using your analytical skills to validate claims, identify inconsistencies or misuse, and support continuous improvement of our systems and processes.

Key responsibilities include:

• Manage and enhance the concessionary claims process, ensuring accurate and timely reimbursement to transport operators.
• Build and maintain strong working relationships with transport operators to ensure data quality and resolve discrepancies.
• Conduct detailed analysis and audits of concessionary claims using Excel, Power BI, and smart travel data systems.
• Identify trends, errors, and potential fraud through data validation and reporting.
• Recommend and implement process improvements to enhance efficiency and data reliability.
• Stay informed of operational and industry developments that may impact claims or reporting.
• Respond to service requests via the CRM system, ensuring timely and effective resolution.

You’ll be detail-oriented with strong analytical and communication skills. You’ll need to be confident working with data, systems, and external partners, and have a keen eye for identifying inconsistencies and opportunities for improvement. The ideal candidate will bring a mix of essential technical capabilities and desirable sector-specific knowledge to support the integrity and efficiency of our concessionary travel processes.

We'd love to hear from candidates with the following experience:

• Excellent communication and relationship-building skills, with experience working with external partners.
• High attention to detail and accuracy in data analysis and documentation.
• Experience conducting audits or reviews to identify risks or non-compliance.
• Proficiency in Microsoft Office, particularly Excel.
• Ability to present data visually using tools like Power BI.
• Experience developing or improving business systems and processes.

Desirable:

• Knowledge of concessionary travel schemes or public transport operations.
• Experience supporting service or system changes affecting data flows.
• Awareness of statutory frameworks underpinning concessionary travel.
• Experience designing Power BI dashboards for reporting.
• Understanding of fraud detection in data reporting environments.

All colleagues have access to a Local Government Pension Scheme and the chance to be part of an organisation where you can really make a difference. Located in Sheffield City Centre, we are well-placed for transport links and encourage employees to take advantage of the active travel facilities. Work/life balance is extremely important to us here at SYMCA with our recognised family/friendly policies, genuine work flexibility, recognition, and shared success.

In addition to the above, some of benefits include - Holiday Entitlement – From 28 to 36 days annual leave entitlement (depending on length of service) plus bank holidays. Pro-rata for part time colleagues.

Annual Leave Purchase Scheme – The ability to purchase up to a further 15 days per year in addition to your normal annual leave.

Hybrid working – Our offices are a space where we come together and collaborate. Most of our roles are offered on a hybrid basis with the exception of some support roles being onsite full time. Please note, unless specified within the job advert, we…