Receptionist, Administrative​/Clerical

Overview

We are looking for a part-time Receptionist to join our friendly reception team working 20.5 hours per week at our Highgate Practice.

To be the first point of contact for patients, families and service users in a clinical environment.

To provide an efficient and effective patient reception/administration function within the primary care setting.

• As part of a reception team supporting a busy practice you will be the first point of call, either over the telephone or face to face on reception, for patients/ service users; families and visitors to the practice, using appropriate communication skills to support access to the practice and the booking of appointments., Front of house, welcoming role, meeting and greeting patients/visitors coming into the practice.
• Work as a member of the reception team, providing all aspects of reception duties including taking & recording messages, booking of appointments for patients and answering telephone.
• Process new patient registrations and temporary registrations.
• Respond appropriately to verbal complaints and refer any unresolved issues to support/operational management when necessary.
• Use appropriate methods to communicate effectively within a team i.e. email.
• Carry out a variety of clerical duties as and when required i.e. scanning, filing, faxing and photocopying.
• Acting as a chaperone for a clinician if requested.
• Open post received on site and deal with it appropriately, scanning into Systm One where required. To record episodes from incoming items of post and log correctly.
• To assist with the daily production of prescriptions, nomads & repeat dispensing.
• To assist the support manager and other practice staff with the induction of any new or temporary receptionist staff.
• Act upon Doctors requests to follow up patients i.e. liaise with other agencies, secondary care, patients, families and carers on the practices behalf.
• Deal with incoming telephone calls and act upon each appropriately i.e. offer and book an appropriate appointment, refer for further clinical advice.
• Primary Care Sheffield (PCS) is a GP-led organisation. Our shareholders are all the GP practices in Sheffield covering over half a million patients.
• PCS manages 9 practices in Sheffield across 4 localities and 4 PCNs. We currently have a vacancy arising from an existing post.
• The post holder will work as part of a wider data team who work together and support each other.
• In exchange we offer a competitive employment package, access to NHS pension, medicash policy and a supportive team.