Service Admin Coordinator

Hays are pleased to be recruiting for a Service Administration Coordinator permanent job opportunity for our client in Sheffield.

Key Vacancy Information
Office based 100%
Location - South Sheffield near Eckington
Full-time hours Monday to Friday: 37.5 hours a week
Monday to Friday 8.30
-5.30pm
Start required in March/ April 2026.

About the Role
We are working with a growing organisation who are keen to expand their Service Administration Team and recruit a Service Admin Coordinator. This is a fast paced, varied role where you will take ownership of coordinating service activities, supporting field engineers, and ensuring customers receive an exceptional level of operational support.

Key Responsibilities
As Service Coordinator, you will play a central role in keeping the service function running smoothly. Your duties will include:

• Planning, scheduling, and coordinating all service activity, including planned maintenance, repairs, and urgent call outs.
• Managing customer communication by responding promptly to queries across email and phone.
• Organising engineer workloads to maximise efficiency and minimise unnecessary overtime.
• Arranging and managing subcontractor appointments where required.
• Preparing and issuing accurate job documentation and including job sheets.
• Working closely with the Projects team
• Maintaining and updating the service management system
• Reviewing and approving subcontractor invoices.
• Liaising with internal system support teams to address any system updates
• General administration tasks, data entry , document management
• Customer Service admin , inbox management , answering phones

• Highly organised, proactive, and confident managing a varied workload
• Ideally local to the South Sheffield area
• Keen to work in a busy, open office environment
• Ideally 1-2 years recent, previous service admin / office admin/ coordination experience
• Experienced in coordinating engineers, field teams, or technical service operations (essential).
• A strong communicator with a customer focused mindset.
• Competent using service management systems and producing technical documentation.

• 37.5 hours per week, Monday-Friday between 8:30am and 5:00pm
• Early finish on a Friday afternoon
• Competitive salary starting at £26,000
• Health Cash Plan & Hospital Treatment Insurance
• Genuine personal and professional development opportunities