Helpdesk Operative

Job Title

Helpdesk Operative DAYS

East London

Ongoing Contract

4 on 4 off

Up to £12.00 per hour

Our client is a large facilities management company currently working on a high-profile contract. They are looking to appoint a helpdesk scheduler to join their team.

• Handling inbound and outbound calls
• Action emails that have been sent out of hours
• Check allocations for engineers – day and night works, ensuring all supplies are in order
• Logging requests
• Cross check all assignments, to ensure all rejections are covered
• Respond to all suppliers/client/contractors emails and file accordingly
• Chase up outstanding reports from engineers, clients and
• Working on Plannon scheduling workbench
• Working towards SLAs
• Prioritizing urgent jobs
• Running of status reports
• Chasing up of parts from suppliers
• Preparing and distributing reports.
• Provide service to internal and external clients.
• Logging jobs and allocating work to engineers
• Prioritising work as appropriate and efficiently
• Manage the completion process once works are carried out
• Ensure compliance and procedures are followed as directed
• Other ad hoc administrative duties as required

For this role, you must have evidence of the right to work in the UK. CMS do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.