Communications Assistant

Closing date Closing date for applications was 28 November 2025

What we do

One Care is one of the largest GP federations in England, representing and supporting 69 general practice partnerships, which together care for more than one million patients in BNSSG. One Care offers a number of direct support services to practices, Primary Care Networks (PCNs) and localities. These cover a range of areas including digital, business intelligence and practice management. We also amplify the voice of practices in discussions about delivery of healthcare in our area.

About the role

Working as part of a small and ambitious team, the Communications Assistant will support the delivery of high-quality, strategic communications across digital and offline channels. This role is essential in helping the Communications and Engagement team maintain consistency, timeliness, and effectiveness in all communications activities.

You will provide vital support across content creation, scheduling, reporting, and administrative tasks that contribute to the successful delivery of campaigns, member communications, and engagement initiatives. This is an excellent opportunity for a proactive and detail-oriented individual who is keen to build a career in communications and marketing within a dynamic, purpose-driven organisation.

Key responsibilities

• Assist in maintaining content calendars and scheduling communications across platforms (website, social media, newsletters)
• Draft, edit, and proofread digital and print content, ensuring alignment with brand and editorial guidelines
• Upload and update website content, ensuring accuracy and accessibility
• Coordinate production of bulletins, newsletters, social media posts, and offline materials
• Monitor inboxes and respond to routine communications queries
• Provide administrative support for campaigns and events, including tracking timelines and logistics
• Compile and format performance data from digital platforms (Google Analytics, social media insights, email metrics)
• Prepare regular reports on engagement metrics and campaign performance
• Maintain databases and mailing lists, ensuring compliance with data protection regulations
• Ensure all content adheres to brand guidelines and editorial standards
• Support internal teams with basic design and formatting tasks using approved templates
• Assist in creating and distributing resources for member practices
• Act as a first point of contact for routine queries from member practices
• Provide day-to-day administration support for the Communications Team

Skills and experience required

• Experience in communications, marketing, or administrative support roles
• Strong writing and editing skills
• Familiarity with digital platforms (websites, social media, email marketing tools)
• Proficiency in Microsoft Office
• Understanding of brand guidelines and editorial principles
• Strong organisational skills and attention to detail
• Commitment to inclusivity and accessibility
• Generous and fair performance-based pay increment structure
• Enrolment onto a salary sacrifice private pension with Royal London, which includes employer contribution of 14.3% of your actual pay and flexibility on level of employee contributions with a minimum of 3%
• 27 days annual leave (plus bank holidays), up to a maximum of 30 days for long service
• Holiday trading scheme
• Enhanced family leave pay and paid time off for medical appointments, carer’s leave, fertility treatment, bereavement and emergencies
• Employee assistance programme offering a range of mental health support including counselling
• Electric vehicle salary sacrifice scheme
• Social activities
• NHS discounts
• Cycle to work scheme

To apply, please either complete the application form on NHS Jobs or send a copy of your CV together with a covering letter outlining your interest and suitability for the role to pe