Emergency Department Reception Team Leader

Permanent | Full-time

Interview date:
Tuesday 17th February 2026

We are looking for someone to join our Emergency Department (ED) at Sheffield Children's. You will help support the smooth running of our busy 24/7 reception, Acute Assessment Unit (AAU), and GP in ED service. This is a dynamic and busy role requiring flexibility and leadership.

Our team comprises around 19 staff, working across a full 24/7 shift pattern. Together, they provide essential support to one of the most high‑pressure areas in the hospital. You will work with another Team Leader and the Operational Support Manager, ensuring service delivery across all administrative functions.

• Substantial administrative experience, including staff supervision and training
• Excellent IT skills with experience using databases and administration systems

If you’re ready to lead from the front, bring clarity in busy moments, and help maintain a high standard of patient‑facing admin services in a rewarding environment – we would love to hear from you.

• Work as Senior Admin and Clerical Receptionist, while overseeing the wider admin and clerical team
• Manage rotas, annual leave, and ensure correct staffing levels across Reception, AAU, and GP in ED
• Provide guidance on daily operational issues, ensuring resolution of problems as they arise
• Support recruitment, performance management, and training for all admin staff
• Ensure all admin responsibilities are delivered to a high standard of care

At Sheffield Children's, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are Outstanding Patient Care, Brilliant Place to Work, and Leaders in Children’s Health.

We work with partners across local, regional, and national levels to deliver physical and mental healthcare in both acute and community settings. Many of our clinicians are nationally and internationally recognised for their expertise.

We’re proud that 73% of colleagues would recommend Sheffield Children’s as a place to work, placing us among the top five NHS trusts in England – and the top‑ranked trust in the North East and Yorkshire – in the latest NHS Staff Survey.

Our nearly 4,000 colleagues bring our CARE values – Compassion, Accountability, Respect, and Excellence – to life every day, creating a kind, welcoming environment where patients and families feel safe and supported.

As we approach our 150th anniversary in 2026, we’re excited to keep building our leadership in children’s health, improve experiences for patients and staff, and focus on our communities and population health.

We also offer excellent benefits to support your wellbeing, with generous annual leave and pension schemes, health and wellbeing programmes, and exclusive discounts – helping you thrive at work and beyond.

• Date posted: 14 January 2026
• Pay scheme:
  Agenda for change
• Band:
  Band 4
• Salary: £27,485 to £30,162 a year per annum pro rata
• Contract:
  
  Permanent
• Working pattern:
  Full‑time
• Reference number: 425-
• Job location:
  
  Western Bank, Sheffield, S10 2TH

At Sheffield Children’s, we are committed to creating an inclusive environment that celebrates diversity and supports everyone’s success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members. We review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver.

For ideas on how we can improve, please contact our Recruitment Manager. Together, we’re building a workplace where everyone belongs.

• NVQ Level 4 or equivalent, or relevant experience
• GCSE or equivalent in English Language and Mathematics
• Substantial experience of administration work
• Staff supervisory and/or training experience
• Dealing with the general public
• Using computers at work
• Excellent customer service skills
• Excellent keyboard/computer skills including Microsoft Office
• Ability to work under pressure
• Ability to prioritise workload
• Excellent communication…