Service Contracts Administrator

Job description

ORONA’s activities are focused on the design, manufacture, installation, maintenance, and modernisation of lifts, escalators, moving ramps and walkways. Operating in 100 countries , we have 330,000 lifts worldwide using our technology. With 2 manufacturing plants Orona is Number 1 in Europe in terms of complete lift production capacity.

Works with the Service Managers, Service departments in ensuring new service contracts, warranty contracts and renewals are process in a timely accurate fashion. Responsible for maintaining data in the Service Management System to ensure that it is up to date and accurate. Responsible for identifying and actioning contract renewals, administering operational paperwork and providing reports as required. Is also likely to be required to provide support in providing estimates, issuing and following up quotations for Repairs work.

Handles miscellaneous customer enquiries, telephone calls and various correspondence, scans into filing system and then forward to appropriate managers for action. Takes care of general office administration for the local office including liaising with other offices to distribute documents and information as requested.

Prepares and updates various reports for both internal and external customers as required.

• Please note this role will not start untill early 2026

• Competitive salary
• 25 days holiday (rising to 30 days with service) + 8 days Bank Hols
• Pension (Company contributions rising with service)
• Life Assurance
• Medical Cash Back Plan
• Enhanced Family Friendly Leave
• GP24 / 7
• Employee Assistance Program
• Eyecare vouchers
• Long Service Awards
• Recruitment referral fee
• Training and Development opportunities

• Minimum 3 GCSE in "C" grade, preferably one in English
• Experience in a service organisation working with Contracts and operational support
• Organising – able to orchestrate multiple activities at once, arrange information and files in a structured way and anticipate impact of related activities.
• Telephone Manner – able to project a good image of the company over the phone with good listening skills, clear speech and a helpful attitude towards customers.
• Stand Alone – has the self confidence to be able to work with minimum supervision and be trusted to deliver work that is timely and accurate, right 1st time.