Clinical Administrator

St Luke’s Hospice is looking for a compassionate, organised and detail-focused Clinical Administrator to join our dedicated Clinical Administration Team. This is a vital role supporting the smooth running of our clinical services and helping ensure patients, families and clinical teams receive timely, high-quality administrative support.

Working closely with nursing, medical and support teams, you will play a key role in managing clinical information, patient records and communication across services, always maintaining the highest standards of confidentiality and professionalism.

As a Clinical Administrator, you will provide efficient and effective administrative support across our clinical services, contributing directly to the delivery of high-quality patient care. You will be involved in coordinating meetings, managing referrals, maintaining patient records and supporting communication between internal teams and external agencies.

This role requires flexibility, excellent organisational skills and a strong commitment to teamwork.

• Provide administrative support for Multi-Disciplinary Team (MDT) meetings, including booking rooms, circulating documentation, taking and distributing notes, and following up actions
• Process and manage referrals from external agencies and internal teams
• Accurately input, update and retrieve patient and clinical data across electronic and paper-based systems
• Monitor and manage relevant email accounts and undertake general administrative duties such as filing, scanning and photocopying
• Ensure the accurate and timely flow of clinical information and produce reports as required
• Prioritise work effectively to ensure patient correspondence is handled in line with service standards and timescales
• Maintain strict confidentiality of patient information in line with GDPR and organisational policies
• Manage the medical records room, including annual archiving and liaison with off-site storage providers
• Develop an understanding of Community Nursing and Patient & Family Support Services to respond proactively to queries
• Support communication between professional teams, departments and external agencies
• Provide cross-cover for other departments including Main Reception, Community Administration and clinic support
• Support and train other Clinical Administration Team members on clinical processes where required

You will be an organised and reliable administrator with excellent attention to detail and the ability to manage competing priorities. You will be confident working with sensitive information, comfortable using a range of systems, and able to work both independently and as part of a supportive team.

Most importantly, you will share our commitment to compassionate, dignified care and be motivated by working for an organisation with a strong social purpose.

• Respectful
• Caring

All staff are expected to demonstrate these values in their day-to-day work and to familiarise themselves with The Little Pink Book, which brings our values to life through everyday behaviours.

St Luke’s is an organisation that is dedicated to enhancing the wellbeing and quality of life of all those affected by a terminal illness in Sheffield. Our purpose is to give patients and their families the high-quality care they need, treating each person as a unique individual. We promise to listen to their wishes and choices, tailoring our care and support so they can make the most of every day.

We work with others to champion improvements in end-of-life care, in Sheffield and beyond.

Everyone who works at St Luke's makes a difference. St Luke’s plays a key role in helping terminally ill people in Sheffield and you could join the team that makes St Luke’s so special.

• Advantageous terms and conditions of employment
• Family friendly: we work with you to make your role fit your personal circumstances
• Working here means you are very important to us and your health and wellbeing matters
• Generous learning and development opportunities
• We are proud to offer a range of other miscellaneous benefits to our employees

We are caring, pioneering and respectful. We are St Luke's.

Working here means you are very important to us and our purpose of giving patients and their families the high-quality care they need.

"I love working at St Luke's. The work is really varied and I go home every day knowing I've made a difference to people at a really important part of their and their family's lives."

St Luke's Hospice Sheffield
Little Common Lane, Sheffield, S11 9NE

Tel:
Registered Charity Number: 254402