Team Secretary - Apprenticeship

Vacancy at Rotherham Doncaster and South Humber NHS Foundation Trust

A professional, motivated and caring individual is sought to work 4 days a week within the South Locality Community Mental Health Team as a Team Secretary.

The post holder will provide an efficient, effective and confidential secretarial and administrative support service including all secretarial and administrative duties to the South Locality Community Mental Health Team. You will be the first point of contact for patients, carers and professionals contacting the service. Times may be sensitive; you will take telephone calls from distressed or crisis patients/carers.

If you do not already have a Level 3 qualification or equivalent experience in a relevant subject, RDaSH is offering this post alongside the opportunity for you to complete a Level 3 apprenticeship qualification relevant to your role.

• Provide a confidential, quality administrative service to an identified pathway within the Care Group.
• Display and maintain high levels of customer service at all times, ensuring all service users have a positive experience at their point of contact.
• Answer telephone calls as per agreed protocols.
• Communicate effectively, accurately and professionally, applying discretion and empathy where necessary, with written, telephone and face to face contact, with patients, visitors, other Trust staff and external agencies.
• Create and maintain, up to date computerised patient records and recall systems on Systm One.
• Update new referrals onto Systm One. Maintain current referrals and end where advised to do so.
• Provide an efficient and timely photocopying and scanning service to the team.
• Maintain, scan and file paper records and information as appropriate, in line with records management principles.
• Assist in the production of high‑quality documentation, using Microsoft Word and Systm One, including confidential letters using appropriate equipment.
• Liaise between clients, professional staff and other multi‑agency partners as required.
• Deal with telephone enquiries in a courteous and efficient manner, recording messages as per agreed systems and escalating as per protocols.

Rotherham Doncaster and South Humber NHS Foundation Trust employs around 4000 colleagues. We value inclusive culture and support development through learning events every month.

We reserve the right to close the vacancy early if there are a high number of applications.

This advert closes on Tuesday 13 Jan 2026.