Field Coordinator

Join to apply for the Field Coordinator role at Videalert
.

Salary: £23,809.50 PA

Location:

Sheffield

This is a full‑time, permanent position based in our Sheffield office.

As a Field Coordinator
, you will play a vital role in managing field cases, ensuring they are efficiently allocated and progressed according to service level agreements (SLAs). You'll handle pre‑allocation checks, communicate with field agents, and keep field diaries up to date, all while ensuring work complies with legal time frames. This is the perfect role for someone with an eye for detail who enjoys problem‑solving and is comfortable working with spreadsheets and communicating with engineers and internal staff.

• Allocate work to field agents following the agreed process
• Review and analyse data to make informed allocation decisions
• Support our service delivery through a variety of coordination tasks
• Work closely with third‑party contacts and stakeholders to meet booking needs
• Maintain field diaries and holiday logs
• Produce reports to support business analysis
• Communicate with field agents on short‑turnaround cases to ensure SLA delivery
• Use your knowledge of UK geography to efficiently manage field case allocations

• Goal‑oriented and reliable
• Trustworthy, people‑focused, and positive
• Able to adapt to change and tackle challenges
• Strong organisational skills and great attention to detail
• Confident decision‑maker with good problem‑solving skills
• Strong written and verbal communication
• Good customer service skills
• Able to work well in a fast‑paced environment
• Comfortable using Excel, with the ability to handle data and spreadsheets
• Familiarity with UK geography to assist in case allocations
• Experience in a similar role or industry is a plus, but not essential

• Convenient office location: free parking and excellent public transport links (tram/bus)
• Generous time off: 25 days of annual leave, plus bank holidays and a Christmas shutdown
• Family support: enhanced maternity and paternity packages to help support your growing family
• Health & wellbeing: access to a health cash plan for you and your family’s healthcare needs
• Lifestyle perks: discounts on high street and online shopping, travel, socialising, and wellbeing
• Pension scheme: secure your financial future with our competitive pension scheme

Apply now and become an essential part of our team!

Marston Holdings Limited is a parent company formed of eight brand entities that each specialise in key areas of our overarching business. In a nutshell, we are the UK's largest judicial services company and pioneers in clean air technology, offering services that support local and central government, utilities, and private sectors through the delivery of market‑leading integrated technology‑enabled solutions from design and implementation to management and recovery.

New starters will be subject to clearance through the Disclosure and Barring Service. In addition, the post holder is expected to keep the Company updated if their personal circumstances change. We are an equal‑opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic.

We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.

INDLP