Director Of Ice & Arena Operations

Salary: $63,000.00 - $67,000.00 Annually

Final date to receive applications:
May 1, 2026

The Director of Ice & Arena Operations is responsible for the overall leadership, management, and strategic direction of the ice arena. This position oversees all aspects of facility operations, ice quality, programming, staffing, financial performance, and community relations. The Director ensures the arena operates safely, efficiently, and in a manner that provides an exceptional experience for skaters, guests, staff, and partner organizations.

• Oversee all daily operations of the ice arena, ensuring a clean, safe, and well‑maintained facility.
• Ensure consistently high‑quality ice conditions, including resurfacing standards, edging, and dasher board maintenance.
• Manage preventative maintenance schedules and coordinate major repairs with vendors and contractors.
• Oversee and understand facility mechanical systems, including refrigeration, HVAC, and dehumidification.
• Ensure compliance with all safety regulations, risk management practices, and emergency procedures.

• Lead, supervise, and mentor all full-time and part-time staff, including the Assistant Ice Arena Director.
• Establish staffing plans, schedules, training programs, and performance evaluations.
• Foster a positive, professional, and team‑oriented workplace culture.
• Address employee concerns, disciplinary matters, and conflict resolution as needed.
• Ensure staff adherence to safety, customer service, and operational standards.

• Oversee the scheduling and execution of skating programs, leagues, lessons, tournaments, and special events.
• Collaborate with hockey associations, figure skating clubs, schools, and community partners.
• Develop and implement new programs that enhance community engagement and support revenue growth.
• Evaluate program performance and implement improvements as needed.
• Develop, manage, and monitor the arena’s operating budget.
• Oversee purchasing, inventory control, and vendor contracts.
• Set rental rates, program fees, and pricing strategies in alignment with organizational goals.
• Ensure accurate recordkeeping, reporting, and cash‑handling procedures.
• Review financial reports and identify opportunities for cost control and operational efficiency.

• Serve as the primary point of contact for key partners, user groups, and stakeholders.
• Ensure an inclusive, welcoming, and customer‑focused environment.
• Address escalated customer concerns, incidents, and risk‑related matters.
• Represent the arena positively within the community and support marketing and promotional efforts.

• Associate or bachelor’s degree in recreation, sports management, business administration, or a related field preferred.
• 5+ years of experience in ice arena management, facility operations, or sports/recreation leadership.
• Strong knowledge of ice maintenance, Zamboni operation, and arena mechanical systems.
• Proven leadership experience managing teams and supervisors.
• Strong financial, organizational, and problem‑solving skills.
• Excellent communication and customer service abilities.
• Ability to lift up to 50 lbs and work in cold environments.
• Strategic leadership.
• Team development and supervision.
• Financial and operational management.
• Customer service excellence.
• Safety and risk management.
• Decision‑making and problem‑solving.
• Time management and organization.
• Flexibility with changing schedules and priorities.

• Requires evening, weekend, and holiday hours.
• Involves working on ice, around machinery, and in cold temperatures.
• Requires regular physical activity, including walking, lifting, and equipment operation.
• Strong work–life balance with predictable scheduling and supportive management.
• Free ice time for personal skating, skill development, or recreation.
• Discounts on concessions for all on‑duty staff.
• Employee discounts on skating programs, rentals, and merchandise.
• Professional development opportunities, including certifications and training.

Sheboygan is located on the shores of Lake Michigan and offers a strong hockey community with plenty to do in the surrounding area. Green Bay is just one hour north, and Milwaukee is one hour south, making travel and entertainment easy. The area is known for its outdoor recreation, including excellent fishing for steelhead, salmon, trout, walleye, and sturgeon, as well as hiking, hunting, beautiful beaches, and extensive ATV and snowmobile trails.

World‑class resorts are nearby, and the region hosts numerous festivals throughout the summer. With good schools and strong opportunities, Sheboygan is a great place to raise a family.

Please email cover letter and resume to General Manager Blake Brazil sheboy