Customer Account Coordinator

Job Overview

Georgia-Pacific is seeking a Customer Account Coordinator supporting our Sheboygan, WI box plant facility. This position acts as a primary liaison between our sales team, internal departments, and customers. The Customer Account Coordinator (CAC) creates value by ensuring accurate orders, quality customer service, and deliveries by Georgia‑Pacific.

$/hour based on experience

This role offers an exciting opportunity to join a team that takes pride in safely producing durable, high‑quality corrugated boxes our customers rely on every day. Curious about how we make them?  to see how corrugated boxes are made, and  to explore our products!

• Manage customer accounts through proactive communication via phone and email as well as collaborate with internal teams to ensure the customers are highly satisfied
• Create and maintain spreadsheets to track inventory, order status and other customer and production‑related data
• Enter orders, cancellations, and changes for multiple customer accounts with accuracy and a focus on customer needs/requirements.
• Coordinate shipments of products with the shipping department
• Coordinate with Quality Assurance to follow up on customer feedback and identify a root cause to offer solutions to customers
• Manage inventories for effective production review and planning
• Periodic customer visits to conduct business reviews or onboarding activities
• Visit customers periodically to conduct business reviews or perform onboarding activities
• Accounts payable/receivable duties
• This role will be onsite 5 days/week

• 2+ years of experience working with customers
• Proficient in Outlook and Excel with ability to create spreadsheets using formulas to track, calculate and analyze data
• Experience with record‑keeping management/documentation
• Willingness to work OT, weekends and travel 5‑10% of the time as required to support the business

• Administrative experience in a manufacturing, logistics, industrial, distribution, or packaging environment
• Associate degree or higher
• Accounting experience, including handling credit/debit transactions, conducting research, and assisting with pricing
• Experience working with cross‑functional teams and vendors

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E‑Verify. Please visit the following website for additional information:

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance.

Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.