Dealership Service Consultant

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Job Summary

As a Service Consultant, you will own our customers’ experience in the service lane. You are the first point of contact with our customers and will be well‑versed in product offerings, inventory needs, technician scheduling, and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Consultants are true professionals who enjoy helping others.

We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry, or hospitality.

• Oversee the flow of Drive Lane. Ensure customers receive prompt, courteous, and effective service.
• Take ownership of the customer’s experience by carrying out additional assignments that allow the dealership to leave a positive impression.
• Provide concierge support for all owner inquiries, whether phone or in person, to ensure the customer does not get mishandled.
• Ensure that the daily inventory of technicians’ time is consistently sold to service customers.
• Distribute work between technicians efficiently.

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Time management skills.
• Fantastic communication skills with customers.
• Professional, well‑groomed personal appearance.
• Clean driving record.
• Willing to submit to a pre‑employment background check & drug screen.

• 401K Plan with generous match.
• Medical, Dental, Vision, Life and Voluntary Benefits.
• PTO.
• Flexible work schedule.

Entry level

Full-time

Consulting, Information Technology, and Sales

Motor Vehicle Manufacturing

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to maintaining a safe and drug‑free work environment. Applicants must be willing to submit to a pre‑employment background check and drug test. Interested candidates must possess a valid driver’s license and have a satisfactory driving record.

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