Administrative Assistant; Child Support

Sheboygan County - Health & Human Services is a proud 2025 Gold recipient of Mental Health America’s Bell Seal for Workplace Mental Health, awarded for our commitment to employee mental health and well-being. Learn more about the Bell Seal /best employers.

Here is why working at Sheboygan County is for you: It is our imperative to remain an inclusive workplace. Sheboygan County is committed to attracting, supporting, and retaining a culturally diverse workforce that represents our community. Sheboygan County Health and Human Services also strives to be a trauma informed organization which fully realizes the prevalence of trauma, recognizes the effects of trauma, and responds with trauma informed policies and practices, and we are looking for staff who will help us champion this journey.

Becoming a member of our growing team also means that YOU become our top priority. You will not only enjoy a dynamic work environment but a variety of perks including but not limited to the following:

• Generous benefits package and access to our free InHealth Clinic
• Time off: 15 vacation days, sick time and 10 paid holidays
• Other perks:
  Referral program, Wisconsin Retirement System, education discount and more!

What to Expect: Performs varied typing and clerical tasks; does related work as required

• Provides essential support services for the Child Support office.
• Prepare and manage correspondence, reports, case notes, and documents in various systems (handwritten, email, E-filing, verbal, etc.).
• Handles consumer interactions at the front desk, and by telephone.
• Responsible for accepting, receipting, and properly accounting for consumer payments.
• Data entry into a variety of software programs. Schedule and coordinate meetings, and maintain the pre-hearing and court schedule for Child Support.
• Maintain schedules and calendars; arrange and confirm appointments. Receive, sort, and distribute incoming and outgoing mail and other material, including interoffice correspondence.
• Set up and maintain filing and records systems.
• Set up and maintain work procedures and agency policies.
• Effectively communicate verbally, in writing, and in email to answer inquiries and provide information.
• Greet and direct persons entering the agency and handle queries from the public and consumers.
• Answering, directing, and making phone calls; distributing messages. Liaison with internal and external contacts, coordinating the flow of information both internally and externally.
• Operate office equipment including, but not limited to, photocopier, scanner, fax, and printer.
• Assist with projects, and contribute to committee and team work. Complete photocopy request projects.
• Provide for Child Support records responsibilities, including but not limited to checking client charts in and out to staff, assisting with purging, and filing client documentation.
• Provide back-up coverage where needed/scheduled, requiring knowledge of job duties and responsibilities in several areas.
• All other duties as assigned.

• Qualifications

• High school graduate or equivalent. Knowledge and experience of relevant software applications including but not limited to Excel, Word, Google, and PowerPoint, as well internet applications and any other departmental software programs. Computer literate with the ability to learn new software applications, including the KIDS system.
• Knowledge of administrative/clerical procedures and business principles, including:
• Proficiency in spelling, punctuation, grammar and other English language skills
• Proven experience of producing professional correspondence and documents
• Ability to type 50 wpm with reasonable accuracy
• Professional verbal and written communication skills
• Planning and organizing skills
• Time management and prioritization skills
• Proven experience in information and communication management
• Ability to follow oral and written instructions
• Attention to detail
• Ability to practice discretion with confidential information
• Interpersonal skills - ability and willingness to work with the public and staff and assist a wide variety of individuals, including some that are challenging or in crisis; must exercise tact and courtesy at all times.
• Customer-service orientation
• Ability to demonstrate reliability, resourcefulness, initiative, and good judgment
• Stress tolerance
• Ability to accept supervision
• Access to a car and a valid driver’s license

• Works with all levels of staff, county wide, as well as consumers.
• Working conditions are normal for an office environment.
• Work may require occasional schedule flexibility.
• Risk of blood borne pathogen exposure is considered low.