Cage Cashier Supervisor

Description

JOB TITLE:
Cage Shift Supervisor

ORGANIZATIONAL UNIT:
Grand Casino Hotel & Resort

SUPERVISOR:
Cash Operations Manager

FLSA:
Non-Exempt

Salary Rate: $18.00-$25.00

ALL FULL TIME POSITIONS:
In addition to your pay, your salary also includes Medical, Dental and Vision Insurance. The Biweekly deduction from employee paycheck is $40.00 for Employee Only, $95.00 Employee plus Children, $120.00 Employee plus Spouse, and $140.00 Employee plus family.

• Service customers by maintaining and/or overseeing over all cashier activities in the Casino.
• Oversee assigned cage sections to assure the accurate accounting of all transactions according to casino standards, while maintaining the integrity of all staff and procedures.

• Responsible for operating cash drawers and verifying various cash tickets.
• Responsible for accurate pay out transactions.
• Responsible for balancing drawer at end of shift.
• Maintain compliance with gaming procedures and regulations.
• Provide friendly and courteous customer service.
• Responsible for operating cash register.
• Compute daily receipts and balances.
• Prepare revenue intake report for supervisor’s signature of approval at the end of each shift.
• Provide supervision directly over Casino Cashiers.
• Duties include customer complaints.
• May be involved in employee coaching and disciplinary action.
• Assure that all policies and procedures are in compliance.
• Responsible for all jackpot payouts, i.e. W2-G’s and all Title 31 documents.
• Provide outstanding customer service to all patrons.
• Responsible for maintaining the integrity of all aspects of the casino.
• May be asked to institute and enforce casino and gaming policies and procedures in accordance with the Systems of Internal Controls Manual.
• Maintains security and accountability of casino bankroll and chip inventory.
• Responsible for overseeing all Casino Cashiers and Credit Operations during shift.
• Supervise and train Casino Cashiers.
• Ensure an orderly and positive working environment in the Cage.
• Schedule, train and evaluate all non-supervisory cage personnel.
• Pre-audit and investigate variances, which include daily paperwork.
• Maintain adequate cash inventories for all of the cage areas.
• Responsible for Casino Cashier rotation on each assigned shift.
• Provide oversight functions of Cashier personnel.
• Responsible for assurance of game protection.
• May be asked to oversee the overall Cage department during assigned shift, in accordance with management’s directives and the policies prescribed in the Systems of Internal Controls Manual.
• Application and completion of federal cash reporting requirements including Title 31 compliance.
• Complete all documentation as required for assigned shift.
• Responsible for Cage contents and inventories.
• Resolve financial discrepancies.
• (Cage Shift Supervisor, Cont’d. Pg.
  2)
• Protects Casino assets at all times.

NOTE:
The above duties are intended to describe the general nature of work performed by an employee in this position.
These statements are not to be considered as an all-inclusive list of the duties, knowledge, skills, abilities and other characteristics of an employee in this position.

• Knowledge of single entry ledger accounting principles.
• Knowledge of all casino games and operations.
• Knowledge of standards of cleanliness as prescribed by various compliance and enforcement agencies associated with the gaming industry.
• Knowledge of the characteristics of appropriate and inappropriate greetings and interaction with guests and customers.
• Knowledge of methods and techniques that assure protection of the Cage and Casino assets.
• Knowledge of how to administer the overall games during an assigned shift in accordance with management’s directives and the policies as prescribed in the Minimum Internal Control Standards.
• Knowledge of the prescribed methods of the application and completion of federal cash reporting requirement forms including Title 31 compliance regulations.
• Knowledge of all documentation requirements for each subordinate staff per shift.
• Knowledge of prescribed methods for tracking Cage assets and inventories.

• Incumbent is under the…