Human Services - Child Support Specialist

Human Services - Child Support Specialist

W7327 Anderson Ave, Shawano, WI 54166, USA

Posted Tuesday, February 24, 2026 at 7:00 AM | Expires Wednesday, March 11, 2026 at 5:59 AM

Shawano County is organized according to Chapter 59 of the Wisconsin Statutes. The following is the County’s Mission Statement and Policy on Quality:

• Paid Time Off - Earn just under 5 weeks in your first year when working 40 hours/week
• Nine (9) Paid Holidays
• Health Insurance including vision coverage with option of a high or low deductible health insurance plan.
• County-funded Health Reimbursement Account or HSA depending on health plan selection.
• Prescription Drug Plan
• Long and Short-Term Disability
• Critical Illness and Accident Insurance
• Employee Assistance Program
• Life Insurance
• Deferred Compensation (457) Retirement Plans

It is the policy of Shawano County to recruit and select the most qualified persons for positions in the County’s service. Recruitment and selection shall be conducted in an affirmative manner which ensures open competition and provides equal employment opportunity as protected by state or federal law. If you need any accommodations during the recruitment or employment process because of a disability, please notify Human Resources to ensure appropriate accommodations can be made.

Shawano County is pleased to offer our full‑time employees (30+ hours/week) a comprehensive benefits package including:

• Paid Time Off - Earn just under 5 weeks in your first year when working 40 hours/week
• Nine (9) Paid Holidays
• Health Insurance including vision coverage with option of a high or low deductible health insurance plan.
• County-funded Health Reimbursement Account or HSA depending on health plan selection.
• Prescription Drug Plan
• Gym Membership Discounts
• Dependent Flexible Spending Account
• Dental Insurance
• Long and Short-Term Disability
• Critical Illness and Accident Insurance Employee Assistance Program
• Life Insurance
• State Pension Plan
• Deferred Compensation (457) Retirement Plans

Shawano County is pleased to offer our part‑time employees (regularly scheduled to work 24-29 hours/week) a comprehensive benefits package:

• Paid Time Off
• Paid Holidays
• Life Insurance
• State Pension Plan
• Gym Membership Discounts
• Employee Assistance Program

Job Summary: The Child Support Specialist is responsible for maintaining a caseload of approximately 600 or more cases, acting independently to carry out the duties of the position on a daily basis. A Specialist is required to facilitate and expedite local, state, and federally mandated processes within federally mandated time lines. The Specialist is responsible for implementing and maintaining the Child Support IV‑D program.

The position has very technical and complex duties.

• Draft Motions, Warrants, Orders to Show Cause and Affidavits for personal service prior to court hearings; negotiate stipulations toward resolution of support issues to eliminate the need for court hearings; prepare and submit Orders to the Court for signature: secures and enforces various Court orders through Income With holdings and Interstate Orders.
• Prepares, researches and support the functions of the Corporation Counsel for presentations before the court. Testify in court as necessary.
• Review all Child Support orders every 33 months, upon request of the participant, or when a significant change of circumstances deems it necessary pursuant to the 1988 Family Support Act.
• Maintain computer literacy and understanding of up-to-date functions of the KIDS system, the CARES system, Internet and the data exchanges that are contracted by the State and Federal Bureaus of Child Support for local agencies.
• Analyze and utilize data to locate absent participants, employers, assets and income for the purpose of establishing and/or enforcing support obligations.
• Work with other states to first determine the jurisdiction when there may be an issue of multiple orders in multiple states to determine controlling order. Coordinate efforts with other states to establish, enforce and modify child support orders pursuant to the Uniform Interstate Family Support Act.
• Maintain confidentiality while answering telephone…